Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kimberly Robinson

Jacksonville,FL

Summary

Experienced Recreation Supervisor with over 10 years of experience in Customer Service . Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.

Overview

14
14
years of professional experience

Work History

Pharmacy Clerk

OptumRX
Jacksonville, FL
08.2018 - Current
  • Guided and educated callers on their prescription benefits, use of plan , formulary premiums and status of orders and claims or injuries.
  • Asked appropriate questions and listen actively while documenting required information in Iris Management System.
  • Identify issues and communicate solutions and steps to customers, pharmacies and physicians with prescription orders and reorders.
  • Communicated instructions to patients or caregivers.

Dispatcher

Jacksonville Transportation Authority
Jacksonville, FL
01.2018 - 11.2018
  • Closely monitored dispatch board to triage and prioritize over 75 daily calls.
  • Evaluated and adjusted over 10 routes based on daily needs, available workers, traffic hazards and weather conditions.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Responded to over 25 daily caller requests with information about assistance and timeframes.
  • Directed all dispatching, routing and tracking of 50 fleet vehicles.
  • Documented all changes in computer tracking system.

Recreation Supervisor

City Of Lauderhill
Lauderhill, FL
05.2011 - 11.2017
  • Interviewed, trained and supervised part-time and seasonal personnel to perform job functions of recreation center.
  • Maintained inventory of supplies and equipment with established sign-out procedures.
  • Coordinated staff volunteers to supervise events and facilitate scheduled activities.
  • Managed timesheets for recreation attendants, instructors and coaches to provide prompt payment.
  • Established team rosters, scheduled leagues and tournaments and enforced rules and regulations of recreation and athletic programs.
  • Researched, planned and organized mentally stimulating activities for individuals between ages of 7 and 15.

Education

Associate of Arts - Business Administration

Florida State College At Jacksonville
Jacksonville, FL
06.2023

Skills

  • Answering Customer Questions
  • Processing payments
  • Interpreting Orders
  • FDA and ICH Guidelines

Timeline

Pharmacy Clerk

OptumRX
08.2018 - Current

Dispatcher

Jacksonville Transportation Authority
01.2018 - 11.2018

Recreation Supervisor

City Of Lauderhill
05.2011 - 11.2017

Associate of Arts - Business Administration

Florida State College At Jacksonville

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