Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kimberly Rojas

Hollywood

Summary

Psychology graduate with a strong academic foundation in mental health, human behavior and research-based practices. Equipped with excellent interpersonal skills developed through academic projects and collaborative experiences. Eager to apply psychological knowledge to in real-world settings to support individual and community well-being. Highly motivated, adaptable, and committed to making a positive impact through evidence-informed solutions and compassionate care.

Overview

8
8
years of professional experience

Work History

Front Desk Receptionist

Country Inn Pet Resort
12.2022 - Current
  • Greeted and assisted 50+ guests daily and engaged in pleasant conversations while managing check-in process.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.

Assistant Manager/Sales Associate

Petland
11.2021 - 07.2022
  • Negotiated contracts and prices with clients to exceed sales goals.
  • Trained new employees on strong sales techniques and overall sales process.
  • Ensured store hit monthly sales goals.
  • Resolved customer complaints and handled refunds and returns to promote satisfaction
  • Interviewed potential job candidates
  • Advised clients regarding financing options

Front Desk Receptionist

Diva Nails Studio
09.2020 - 11.2021
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Scheduled appointments and maintained and updated appointment calendars.
  • Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
  • Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.

Community Service Officer

Florida Atlantic University
10.2017 - 05.2018
  • Ensured the safety and comfortability of students in the residence halls by keeping a nonresidential guest log.
  • Checked residents in and out of suites
  • Monitored security camera systems to protect lives and property. Police officials were alerted of unusual activity/behavior.
  • Responded to residential concerns and unlocked rooms for authorized persons.
  • Responded to calls in both routine and emergency situations.

Cashier

Broward Meat & Fish of Pembroke Pines
06.2017 - 08.2017
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Delivered high level of customer service to patrons using active listening and engagement skills.

Education

Bachelors of Arts - Psychology

Florida Atlantic University
Boca Raton, FL
04.2021

Skills

  • Rapport Building
  • Empathy and compassion
  • Written and verbal communication
  • Computer, Microsoft word, and internet literacy
  • Conflict resolution
  • Team collaboration
  • Active listening
  • Problem-solving

Languages

English
Professional
Spanish
Professional

Timeline

Front Desk Receptionist

Country Inn Pet Resort
12.2022 - Current

Assistant Manager/Sales Associate

Petland
11.2021 - 07.2022

Front Desk Receptionist

Diva Nails Studio
09.2020 - 11.2021

Community Service Officer

Florida Atlantic University
10.2017 - 05.2018

Cashier

Broward Meat & Fish of Pembroke Pines
06.2017 - 08.2017

Bachelors of Arts - Psychology

Florida Atlantic University

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Kimberly Rojas