Kimberly Ross
North Fort Myers,FL
Summary
Dynamic administrative professional with a proven track record at Beaver Roofing LLC, excelling in customer service and document handling. Adept at managing confidential information and coordinating permits, I thrive in fast-paced environments, ensuring timely completion of tasks while maintaining meticulous attention to detail. A dedicated team player committed to achieving excellence.
Overview
19
19
years of professional experience
Work History
Administrative Assistant
Beaver Roofing LLC
Cape Coral, Florida
10.2024 - Current
- Managed daily office operations for a leading roofing company.
- Supported invoicing processes and tracked payment schedules effectively.
- Handled confidential documents in an organized fashion according to established protocol.
- Managed database systems containing customer contact information.
- Ensured timely submission of all required documentation to the insurance company to facilitate customer roof claims.
- Ensured the Notice of Commencement was submitted for recording to comply with legal requirements.
- Ensured all required documents were filled out accurately to secure permits for job sites.
- Coordinated permit inspections to verify adherence to building codes and standards.
- Utilized high-speed remote computer access to perform tasks efficiently from off-site locations.
Account Manager
RoofRX
Fort Myers, FL
11.2022 - 10.2023
- Maintained high standards of customer service by building relationships with clients using active listening and issue resolution to provide excellent service.
- Resolved discrepancies in insurance claims by collaborating with carriers, achieving accurate claim outcomes.
- Responded to customer calls swiftly to resolve issues and answer questions, enhancing customer satisfaction.
- Submitted paperwork to insurance company for customer roof claims, ensuring timely processing.
- Utilized Jobnimbust to document and track customer account details.
Junior Loan Processor
Movement Mortgage LLC
Tempe, AZ
12.2020 - 03.2022
- Ordered verification of employment, homeowners insurance, titles, tax transcripts, credit supplements, and loan payoffs to support loan processing.
- Reviewed and validated documents for accuracy to facilitate progression to underwriting.
- Accessed remote computer systems to streamline workflow processes.
Clinic Access Specialist III
Allina Health
Shakopee, MN
08.2007 - 09.2020
- Managed MyChart appointment scheduling, ensuring efficient patient access and appointment flow
- Patient Phone Registration and appointment scheduling
- Schedule Colonoscopy and Endoscopy procedures.
- Created provider clinic schedules to optimize patient care and resource allocation
- Medical Insurance Verification
- Team Lead/Front Desk for General Surgery
- Led team initiatives, fostering collaboration and supporting team members in achieving goals
Education
High School Diploma -
Shakopee High School
ShakopeeSkills
- Database management
- Confidential information management
- Compliance management
- Accounts receivable
- Records management
- Proprietary software
- Time management
- Meeting deadlines
- Customer Service
- Client communication
- Verbal and written communication
- Collaboration
- Attention to detail
- Time management expertise
Timeline
Administrative Assistant
Beaver Roofing LLC
10.2024 - Current
Account Manager
RoofRX
11.2022 - 10.2023
Junior Loan Processor
Movement Mortgage LLC
12.2020 - 03.2022
Clinic Access Specialist III
Allina Health
08.2007 - 09.2020
High School Diploma -
Shakopee High School