Kimberly Santiago
Englewood Cliffs,NJ
Summary
Dynamic sales associate with a proven track record at H&M Retail, excelling in customer service and cash handling. Recognized for building strong customer relationships and enhancing store appeal. Adept at multitasking and problem-solving, ensuring efficient operations and high customer satisfaction in fast-paced environments. Reliable and punctual, committed to delivering exceptional results.
Overview
6
6
years of professional experience
Work History
Sales Associate
H&M Retail
12.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Clerk
Santiago Solutions
09.2019 - 12.2023
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Maintained filing system and organized customer documents for easy retrieval of information.
Education
Associate of Science - Sonography
Bergen Community College
Paramus, NJ06-2027
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Reliable and punctual
- Problem-solving
- Cash handling
- Cash register operation
- Stocking and receiving
- Cash handling accuracy
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Sales Associate
H&M Retail
12.2023 - Current
Clerk
Santiago Solutions
09.2019 - 12.2023
Associate of Science - Sonography
Bergen Community College
Similar Profiles
James (Ruby) GrayJames (Ruby) Gray
Team Member at H&M RetailTeam Member at H&M Retail
Ryan WardRyan Ward
Sales Associate at H&M RetailSales Associate at H&M Retail
Skylin SongSkylin Song
Sales at H&M RetailSales at H&M Retail