Kimberly Schiller
Rosemount,MN
Summary
Dedicated customer service professional with strong problem-solving and attentive listening skills. Committed to enhancing customer satisfaction through efficient service processes and effective complaint management.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
Valley Sales Inc.
12.2019 - Current
- Supported customer satisfaction by addressing inquiries and providing accurate product insights and resolutions.
- Managed customer complaints effectively, ensuring resolution and satisfaction.
- Facilitated seamless customer transactions through proficient use of point-of-sale technology to enhance service efficiency.
- Maintained comprehensive knowledge of inventory, promoting upselling opportunities.
Customer Service Representative
Life Care Animal Hospital of St. Paul
12.2007 - 03.2019
- Addressed customer inquiries to enhance satisfaction through accurate product knowledge and tailored solutions.
- Facilitated seamless customer transactions through proficient use of point-of-sale technology to enhance service efficiency.
- Managed documentation of client refill requests and doctor call-back inquiries to ensure timely responses.
- Organized and managed appointment scheduling to optimize workflow.
- Coordinated prescription refills to maintain efficient pharmacy operations and patient satisfaction.
Education
Associate of Science - Veterinary Technician
University of Minnesota, Waseca
Waseca, MN06-1992
Skills
- Client support
- Attentive listening
- Problem-solving skills
- Efficient data input
Timeline
Customer Service Representative
Valley Sales Inc.
12.2019 - Current
Customer Service Representative
Life Care Animal Hospital of St. Paul
12.2007 - 03.2019
Associate of Science - Veterinary Technician
University of Minnesota, Waseca