Kimberly Scott
Scottsbluff,NE
Summary
Dynamic insurance agent with a robust background in Property and Casualty Insurance, specializing in the management of diverse client portfolios. Expertise in delivering customized insurance solutions that meet unique client needs, ensuring satisfaction and retention. Proven track record in risk assessment and claims processing, contributing to enhanced client trust. Committed to leveraging industry knowledge to drive success and foster long-term relationships.
Overview
5
5
years of professional experience
Work History
Property and Casualty Insurance Agent
State Farm
08.2024 - 08.2025
- Achieved increase in sales revenue by effectively cross-selling additional insurance products to existing clients
- Developed and maintained a portfolio of 40+ clients, providing them with personalized insurance solutions
- Analyzed client needs and recommended appropriate coverage options to ensure comprehensive protection
Social Services Worker
Nebraska Department of Health and Human Services
11.2020 - 05.2024
- Managed a 30+ high volume of incoming calls and emails, consistently meeting or exceeding response time goals
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Collaborated with cross-functional teams to escalate complex issues and provide timely resolutions for customers
Skills
- Handle Complex Problem Solving & Negotiations
- Provide Critical Client Support
- Manage High Volume Inquiries
- Client Relationship Management
Timeline
Property and Casualty Insurance Agent
State Farm
08.2024 - 08.2025
Social Services Worker
Nebraska Department of Health and Human Services
11.2020 - 05.2024
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