Kimberly Simms
Hiram,GA
Summary
Dynamic professional with a strong background in customer service, demonstrated at Caribbean Market Place. Known for building lasting customer relationships and enhancing satisfaction through effective communication and empathy. Proficient in cash handling and POS operations, consistently achieving sales goals while maintaining a reliable and professional demeanor.
Overview
5
5
years of professional experience
Work History
Cashier
Caribbean Market Place
Douglasville, GA
04.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
CNA
Karmonia LLC
Marietta, GA
10.2023 - 04.2024
- Assisted patients with daily living activities, promoting independence and dignity.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Salesperson
Red Velvet Beauty
Newark, NJ
12.2022 - 07.2023
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
Sales Associate
Wigs and Plus
New York, NY
03.2022 - 12.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Manager
Island Rhythm Jamaican Restaurant
Charleston, WV
01.2020 - 02.2022
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Education
Kimberly Russell
Eltham, Jamaica 07.2017
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Reliability and punctuality
- Customer relations
- Written and verbal communication
- Professionalism and courtesy
- POS system operations
- Decision making aptitude
Timeline
Cashier
Caribbean Market Place
04.2024 - Current
CNA
Karmonia LLC
10.2023 - 04.2024
Salesperson
Red Velvet Beauty
12.2022 - 07.2023
Sales Associate
Wigs and Plus
03.2022 - 12.2022
Manager
Island Rhythm Jamaican Restaurant
01.2020 - 02.2022
Kimberly Russell