Kimberly Skorupa
Phone Operations
2208 Scenic Drive Ewing,NJ
Summary
Helpful Telephone Operator adept at providing detailed and correct information to inquiring customers. Skilled in front desk management and call routing. Displays poised and eloquent demeanor to convey positive company image.
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
4
4
years of post-secondary education
16
16
years of professional experience
Work History
Phone Operator
Mercer Gastroenterology, PC
Pennington, NJ
10.2020 - Current
- Maintained accurate directory of all personnel and phone extensions.
- Collected and verified telephone numbers, addresses and proper spelling of names.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Scheduled and confirmed appointments for both company personnel and visitors.
- Performed clerical work such as sorting mail, restocking supplies and typing documents.
- Managed multi-line phone system directing individuals to desired personnel and providing general information about operations
Operations Manager
The Village Learning Center
Pennington, NJ
05.2006 - 04.2020
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Directed initiatives to achieve regulatory compliance, foster good manufacturing practices and meet component quality standards.
- Maintained effective schedule balance between rest periods, active play and instruction.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
Pharmacy Technician
McGrath Pharmacy
Lawrence, NJ
06.2011 - 12.2012
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Counted, measured, and compounded medications following standard procedures.
- Resolved non-routine issues like third party billing, computer system and customer service issues.
Education
High School Diploma -
Lawrence High School
Lawrenceville, NJ 09.2000 - 06.2004
Skills
Telephone etiquette
Call distribution
Staff Management
Policies and procedures
Strategic planning
Policy and procedure modification
Oral and writing communication
Documentation and control
Timeline
Phone Operator
Mercer Gastroenterology, PC
10.2020 - Current
Pharmacy Technician
McGrath Pharmacy
06.2011 - 12.2012
Operations Manager
The Village Learning Center
05.2006 - 04.2020
High School Diploma -
Lawrence High School
09.2000 - 06.2004