Kimberly Smartt
Knoxville,TN
Summary
Customer-focused Fine Dining Professional skilled in enhancing guest experiences and optimizing service operations. Managed order processing and delivery while coordinating with kitchen staff on special requests. Ensured accurate cash handling and efficient use of POS systems to streamline transactions.
Overview
10
10
years of professional experience
Work History
Server
Chili's Restaurant
Lenoir City, Tennessee
05.2026 - Current
- Took food and drink orders with accuracy and speed.
- Delivered meals, refilled drinks, and confirmed guest satisfaction.
- Provided exceptional service to high volume of daily customers.
- Customized guest experiences to encourage repeat visits.
- Recommended menu pairings and upsold appetizers, desserts, and beverages to enhance dining experience.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Communicated orders to Chili's kitchen and bar staff.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Processed payments and handled receipts at Chili's service station.
- Handled money transactions accurately at the service station to ensure smooth operations. accurately while following company procedures for handling cash payments.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Presented menus and described Chili's specials and featured items.
Server
Gondolier Italian Eatery
Lenoir City, Tennessee
03.2025 - 05.2026
- Took food and drink orders with accuracy and speed.
- Took orders from customers accurately and in a timely manner.
- Delivered meals, refilled drinks, and checked guest satisfaction.
- Provided excellent customer service to ensure satisfaction.
- Provided exceptional service to high volume of daily customers.
- Processed payments and handled receipts at Gondolier.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Server
Chili's Restaurant
Lenoir City, Tennessee
01.2017 - 09.2020
Education
Associate of Science - Medical
Hiwassee College
Madisonville , TNSkills
- Order accuracy
- Menu expertise
- POS management
- Cash management
- Customer service
- Upselling strategies
- Food preparation
- Beverage service
- Time optimization
- Detail orientation
- Problem resolution
- Team collaboration
- Effective communication
References
References available upon request.
Timeline
Server
Chili's Restaurant
05.2026 - Current
Server
Gondolier Italian Eatery
03.2025 - 05.2026
Server
Chili's Restaurant
01.2017 - 09.2020
Associate of Science - Medical
Hiwassee College