Kimberly Stapleton
Pennington Gap,VA
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assistant Food Service Manager
Food City
Pennington Gap , VA
10.2020 - Current
- Displayed proper food handling and equipment technique when assisting in kitchen.
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
- Showing Excellent Customer Service skills to all Food City customers.
- Decorated [Type] pastries and cakes using colorful icings and piping techniques
- Handled phone calls regarding inquiries, cancelled orders and ordering conflicts
- Maintained sanitary food prep station by following established safety procedures and sanitizing instructions
- Verified accuracy of orders while meeting strict deadlines on producing completed products
- Packaged and priced each product according to company pricing procedures
- Kept work area safe and sanitized by washing utensils, tools and countertops
CNA
Public Partnerships, PPL
Keokee, VA
12.2018 - Current
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Delivered individualized patient care by recording vital signs, administering treatments and evaluating patient needs.
- Supportes patient comfort and safety by adjusting bed rails and equipment.
Dietary Aide
Lee Health And Rehab Center
Pennington Gap, VA
03.2017 - 10.2020
- Served meals to residents in accordance with established schedules and dietary procedures.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Increased aide productivity by working closely with staff to redesign cleaning protocols, processes and workflows.
- Assisted in maintaining dry storage areas and handling unpacking, dating and rotating of food and non-food supplies as directed.
Customer Service Representative
Sykes Intuit
Wise, VA
01.2016 - 09.2018
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided information regarding charge accounts and loyalty programs.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
Education
Lee High School
Jonesville VA05.2012
Skills
- Complaint resolution
- Staff education and training
- Creative problem solving
- Supporting personal needs
- Tube feedings and medications familiarity
- Companionship and emotional support
Certification
- CNA - Certified Nurse Assistant
Timeline
Assistant Food Service Manager
Food City
10.2020 - Current
CNA
Public Partnerships, PPL
12.2018 - Current
Dietary Aide
Lee Health And Rehab Center
03.2017 - 10.2020
Customer Service Representative
Sykes Intuit
01.2016 - 09.2018
Lee High School
- CNA - Certified Nurse Assistant
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