Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

Michael Gozzola

McKinney

Summary

Efficient and productive professional in the food service management field, skilled at completing tasks with speed and accuracy. Possess strong capabilities in inventory management, staff training, and customer service excellence. Excel in leadership, communication, and problem-solving, ensuring smooth operation of food service establishments.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Assistant Food Service Manager

Market Street
McKinney
09.2019 - Current
  • Handled customer complaints and feedback, implementing changes to improve service.
  • Coordinated maintenance and repair of food service equipment.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Responded to customer concerns efficiently, accurately and with detailed information.
  • Delegated work to staff, setting priorities and goals.
  • Conducted performance evaluations for staff, providing feedback and setting goals for improvement.
  • Managed inventory levels, ordering supplies as needed to maintain stock.

Barista

Sweetwaters Coffee & Tea
McKinney
08.2023 - 10.2023
  • Maintained a clean and organized work environment, including cleaning coffee machines, countertops, and seating areas.
  • Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
  • Prepared and served hot or cold beverages.

Food Service Clerk

Sprouts Farmers Market Inc, Grocery
McKinney
12.2023 - 02.2024
  • Rotated inventory to reduce waste and optimize freshness.
  • Maintained safe food handling practices to prevent germ spread.
  • Maintained clean and orderly appearance throughout kitchen and dining area.

Education

High School Diploma -

McKinney High School
McKinney, TX
04-2021

Skills

  • Customer service
  • Inventory management
  • Performance evaluation
  • Food safety
  • Staff training
  • Complaint resolution
  • Team collaboration
  • Delegating assignments and tasks

Affiliations

  • Hiking/Camping
  • Working out
  • Volunteering

Certification

  • CFM in the state of Texas
  • Food Handlers

Timeline

Food Service Clerk

Sprouts Farmers Market Inc, Grocery
12.2023 - 02.2024

Barista

Sweetwaters Coffee & Tea
08.2023 - 10.2023

Assistant Food Service Manager

Market Street
09.2019 - Current

High School Diploma -

McKinney High School

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