Kimberly Strand
Mohall,ND
Summary
I have a calm demeanor and can handle stressful situations in a rational manner. I have a strong work ethic which includes punctuality, efficiency, and a drive to do the best work I can. I am approachable so fellow employees feel comfortable working with me and seek out help from me when needed. Committed to continuous improvement and employee support. Provide member satisfaction and staff efficiency through problem solving and willingness to help where needed, as well as assisting in system implementations.
Overview
14
14
years of professional experience
Work History
Operational Service Specialist
Dakota West Credit Union
02.2017 - Current
- Oversee day to day operations to ensure member satisfaction and employee support.
- Conducted regular training sessions for staff.
- Collaborated with team members to develop new strategies for improving service quality and efficiency.
- Create procedures for operations throughout the organization.
- Answered constant flow of member calls with minimal wait times.
- Actively listened to members, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies by being involved in new implementations of online banking and our core system.
- Achieved high levels of productivity by optimizing workload management methods and prioritizing tasks according to urgency.
- Audit account documents to assure they are within our compliance.
Teacher's Assistant
Head Start
08.2010 - 05.2016
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Supported student learning objectives through personalized and small group assistance.
- Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
- Assisted lead teachers with lesson plan creation and materials development .
- Attended training classes, parent conferences and faculty meetings to stay up-to-date on student progress.
- Prepared breakfast meal and PM Snack daily to meet student nutritional needs.
- Attended Conscious Discipline classes and conference to better meet the needs of the students.
Education
Associate of Arts - Liberal Arts And Physical Therapy Assistant
Williston State College
Williston, ND05.2004
High School Diploma -
Sidney High School
Sidney, MT05.2002
Skills
- Proficient in word, excel, and adobe
- Brief training in processing payroll using PayStubz
- Account auditing to meet compliance
- Live chat support
- Problem-solving abilities
- Problem Resolution
- Product Knowledge
- Money handling abilities
- Staff education and training
- System implementation
- Dependable and knowledgeable on account and company programs so employees can contact me for support
Timeline
Operational Service Specialist
Dakota West Credit Union
02.2017 - Current
Teacher's Assistant
Head Start
08.2010 - 05.2016
Associate of Arts - Liberal Arts And Physical Therapy Assistant
Williston State College
High School Diploma -
Sidney High School
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