Kimberly Suarez
Ocala,FL
Summary
Professional customer service expert with strong communication and problem-solving skills. Proven ability to handle customer inquiries and resolve issues efficiently while maintaining high standards. Strong focus on team collaboration and adaptability to changing needs. Known for reliability, empathy, and results-driven approach in high-pressure environments. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
36
36
years of professional experience
Work History
Sales Associate
U-Haul International
04.2019 - 12.2025
- Assisted customers with rental transactions and equipment selection.
- Provided exceptional customer service, resolving issues promptly.
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- As a Team Leader, trained new staff on operational procedures and company policies.
Assisant Operations Manager
Ocala National Bank
01.1996 - 10.2007
- Coordinated all electronic funds transfers for both the bank and customers.
- Balanced all ATM and EFT transactions; resolved customer ATM and EFT disputes.
- Streamlined operational processes, enhancing efficiency across banking departments.
- Performed Account Payable duties.
Customer Service Representative
Ocala National Bank
04.1990 - 01.1996
- Performed teller transactions accurately while building customer relationships.
- Opened new accounts for customers offering products and servies to benefit the customer.
- Resolved customer disputes both in person and over the phone.
- Gathered data for the Operations Manager to assist in reporting.
Education
Associate of Science - Business Administration And Management
Webster Business School
Ocala, FLHigh School Diploma -
St. John Lutheran High School
Ocala, FLSkills
- Customer service
- Excellent people skills
- Listening skills
- Problem-solving
- Task prioritization
- Time management
Timeline
Sales Associate
U-Haul International
04.2019 - 12.2025
Assisant Operations Manager
Ocala National Bank
01.1996 - 10.2007
Customer Service Representative
Ocala National Bank
04.1990 - 01.1996
Associate of Science - Business Administration And Management
Webster Business School
High School Diploma -
St. John Lutheran High School