KIMBERLY TAYLOR
Summary
Experienced legal operations and office management professional with a strong background in legal case intake, team leadership, and administrative oversight. Recognized for managing and building a high performing team in a fast-paced legal environment, optimizing workflows, and supporting mass tort litigation. Adept in vendor coordination, staff development, and cross-functional collaboration. Proficient in Microsoft Office Suite and a wide range of legal and intake platforms.
Overview
16
16
years of professional experience
Work History
Post Acquisition Manager
Tort Intake Professionals
Phoenix, AZ
08.2025 - Current
- Direct daily operations of post-acquisition support teams, including Victim Support Specialists (VSS), Legal Client Service Professionals (CSP), and Outreach Coordinators, within a high-volume mass tort environment.
- Lead recruitment, hiring, onboarding, and ongoing training for all Phoenix-based post-acquisition roles, building a high-performing and accountable team.
- Monitor team performance metrics and scheduling systems to ensure completion of claimant interviews, high attendance rates, and achievement of daily and weekly goals.
- Conduct performance evaluations, provide coaching, and implement development plans to improve productivity and employee engagement.
- Resolve complex client service issues and internal escalations with professionalism and sensitivity.
- Collaborate cross-functionally with Legal, QA, Medical Records, and leadership teams, including alignment with Las Vegas operations to standardize best practices and improve efficiency.
- Manage staffing coverage, scheduling, and timecard approvals while ensuring compliance with company policies and procedures.
- Provide operational insights and updates in leadership meetings, contributing to strategic initiatives and process improvements.
Office Manager
Bailey & Glasser, LLP
Maryville, IL
07.2023 - 06.2025
- Directed daily office operations for the Mass Tort Practice Group, ensuring seamless supply management, vendor oversight, and facility maintenance.
- Assisted in sourcing and selecting new team members by conducting interviews for paralegals, medical records clerks, and other office support roles.
- Managed vendor services including janitorial, grocery and supply delivery, shredding and repairs; ensured timely invoice processing, expense reimbursement, and preparation of monthly billing statements using platforms such as Chrome River.
- Oversaw internal event logistics, including office lunches, conferences, and team meetings.
Case Intake Manager
Bailey & Glasser, LLP
Maryville, IL
09.2022 - 06.2025
- Led the Case Intake Department with a focus on Asbestos, Mass Tort, and juvenile hall sexual abuse claims.
- Supervised a team of Case Intake Specialists; managed hiring, onboarding, and provided ongoing training.
- Oversaw client intake and onboarding workflows, ensuring accurate data entry, eligibility assessment, and regulatory adherence.
- Conducted performance evaluations, coached staff for continued growth, and optimized department productivity.
- Partnered with attorneys, support teams, and marketing to align intake performance with firm goals.
Case Intake Specialist
Bailey & Glasser, LLP
Maryville, IL
06.2022 - 09.2022
- Conducted detailed interviews with prospective clients to assess eligibility for mass tort litigation including toxic exposure and institutional abuse claims.
- Reviewed and processed incoming case inquiries via email and/or telephone, performed conflict checks and case pre-screening.
- Scheduled consultations and gathered supporting documentation including medical records and exposure history.
- Utilized various legal and intake platforms including Lead Docket, Filevine, Salesforce, Simply Convert and Monday.com.
Paralegal
Husch Blackwell LLP
St. Louis, MO
07.2020 - 06.2022
- Managed legal matter intake and data workflows; ensured data accuracy and system compliance.
- Calendared key court deadlines and maintained docket accuracy for multiple litigation matters.
- Trained junior staff on legal document handling and platform usage.
- Collaborated with attorneys on case development and process efficiency.
- Utilized Checkmate, CompuLaw, iManage, Intapp, and NetDocs for case management and tracking.
Paralegal
Swanson, Martin & Bell, LLP
Edwardsville, IL
07.2017 - 07.2020
- Drafted and proofed responsive pleadings and other legal documents, managed electronic court filings using Pohlman/EFile, Odyssey, and File & ServeXpress, reviewed discovery, and performed medical record summaries.
- Conducted records research, calendared key deadlines, and scheduled depositions.
Compliance Auditor
D B Sterlin Consultants
Chicago, IL
11.2009 - 06.2016
- Conducted TSA regulatory training and managed credentialing records.
- Designed presentations and maintained compliance documentation.
Education
High School Diploma -
John F. Kennedy
Chicago, ILSkills
- Office & Team Management
- Legal Case Intake
- Vendor Coordination
- Workflow Optimization
- Staff Training & Evaluation
- Cross-functional Communication
Timeline
Post Acquisition Manager
Tort Intake Professionals
08.2025 - Current
Office Manager
Bailey & Glasser, LLP
07.2023 - 06.2025
Case Intake Manager
Bailey & Glasser, LLP
09.2022 - 06.2025
Case Intake Specialist
Bailey & Glasser, LLP
06.2022 - 09.2022
Paralegal
Husch Blackwell LLP
07.2020 - 06.2022
Paralegal
Swanson, Martin & Bell, LLP
07.2017 - 07.2020
Compliance Auditor
D B Sterlin Consultants
11.2009 - 06.2016
High School Diploma -
John F. Kennedy