Kimberly Thomas
Laplace,LA
Summary
Versatile administrative professional with over 7 years of experience supporting public service, healthcare, and law enforcement operations. Proven success in managing high-volume administrative tasks, maintaining confidentiality, and providing exceptional support to staff and the public. Adept in Microsoft Office Suite, call handling, and data management.
Overview
12
12
years of professional experience
Work History
Clerk
St. John Baptist Parish Health Unit
Laplace, LA
02.2023 - Current
- Manage administrative paperwork and data logs for departmental operations
- Compile and format reports in compliance with internal policies
- Answer inquiries and route communications professionally
- Maintain confidentiality of sensitive health and personnel information
Patient Service Representative
TriWest Healthcare Alliance
01.2018 - 06.2020
- Company Overview: Remote
- Verified patient insurance coverage and processed billing issues
- Maintained HIPAA-compliant records and managed appointment scheduling
- Handled high-volume call and data entry duties across departments
- Remote
Dispatcher
Ochsner Baptist Hospital
New Orleans, LA
12.2017 - 01.2018
- Dispatched emergency services and monitored response activity
- Maintained real-time updates in computer-aided systems
Dispatcher
St. John’s Sheriff’s Office
Laplace, LA
06.2016 - 12.2017
- Operated multi-line phone and emergency alert systems
- Prioritized emergency calls and coordinated dispatcher responses
Certified Nursing Assistant (CNA)
Twin Oaks Nursing Home
Laplace, LA
07.2015 - 06.2016
- Provided daily care and support to residents, including vital sign checks
- Ensured cleanliness, nourishment, and mobility assistance
Patient Access Representative I
Healing Hands Home Health Care
Kenner, LA
05.2013 - 12.2014
- Managed patient check-in and documentation processes
- Created a training manual to standardize front-desk procedures
- Supported efficiency improvements in patient intake and satisfaction
Education
High School -
East St. John High School
Reserve, LADiploma - Medical Billing And Coding
River Parish Technical College
Reserve 05.2025
Skills
- Administrative Support
- Microsoft Word
- Microsoft Excel
- Confidential Recordkeeping
- Report Preparation
- Call Handling
- Insurance Verification
- Human Resources Support
- Data Entry
- Scheduling
Timeline
Clerk
St. John Baptist Parish Health Unit
02.2023 - Current
Patient Service Representative
TriWest Healthcare Alliance
01.2018 - 06.2020
Dispatcher
Ochsner Baptist Hospital
12.2017 - 01.2018
Dispatcher
St. John’s Sheriff’s Office
06.2016 - 12.2017
Certified Nursing Assistant (CNA)
Twin Oaks Nursing Home
07.2015 - 06.2016
Patient Access Representative I
Healing Hands Home Health Care
05.2013 - 12.2014
High School -
East St. John High School
Diploma - Medical Billing And Coding
River Parish Technical College