Kimberly Tucker
Vancleave,MS
Summary
Dedicated professional with strong customer service skills, reliable cash handling, and effective team collaboration. Committed to enhancing customer experiences and ensuring operational efficiency.
Overview
17
17
years of professional experience
Work History
Cashier
1st Place
Vancleave, MS
12.2024 - Current
- Process customer transactions efficiently using point-of-sale system.
- Maintain accurate cash drawer, ensuring accountability and integrity.
- Assist customers with inquiries and resolved issues promptly.
- Collaborae with team members to enhance customer service experience.
Retail Merchandiser
Shiftsmart
Ocean Springs, MS
01.2023 - Current
- Organize and maintain displays to achieve clean and appealing product layouts.
- Collaborated with management to identify areas in need of deep cleaning or maintenance.
- Promoted team efficiency by collaborating with staff to maintain cleanliness during peak hours.
- Upheld company guidelines on safety protocols while utilizing appropriate chemicals and equipment for various cleaning tasks.
- Supported sales associates in creating an inviting atmosphere for shoppers through meticulous attention to cleanliness standards throughout the sales floor area.
Cosmetologist
Fantastic Sams Cut & Color
Navarre, FL
03.2025 - 12.2025
- Provided exceptional hair cutting and styling services to diverse clientele.
- Educated clients on hair care techniques and product recommendations.
- Developed personalized color treatments using advanced techniques and tools.
- Mentored junior stylists, enhancing team skills and service quality.
- Streamlined appointment scheduling processes to improve client flow efficiency.
- Implemented sanitation protocols ensuring compliance with health regulations.
- Conducted consultations to assess client needs and preferences effectively.
Karaoke Host
M & M Sound
Milton, FL
12.2024 - 12.2025
- Facilitated engaging karaoke sessions, ensuring a lively atmosphere and participant enjoyment.
- Managed sound equipment setup, troubleshooting technical issues to maintain performance quality.
- Developed themed karaoke nights, enhancing customer experience and increasing event attendance.
- Monitored crowd energy levels, adjusting pacing and song choices accordingly to maintain engagement.
Store Manager
Tanlines
Navarre, FL
09.2024 - 03.2025
- Managed daily store operations to enhance customer experience and optimize sales performance.
- Completed point of sale opening and closing procedures.
- Developed inventory management strategies to minimize stock discrepancies and improve turnover rates.
- Oversaw compliance with health and safety regulations, ensuring a safe shopping environment for customers and staff.
- Assisted with hiring, training and mentoring new staff members on product knowledge and customer service practices.
Night Auditor
Gulf Breeze Motel
Dauphin Island, AL
08.2023 - 02.2024
- Managed night audit procedures, ensuring accurate financial reporting and reconciliation of daily transactions.
- Resolved guest inquiries and issues promptly, maintaining positive relationships and ensuring repeat business.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Streamlined the check-in and check-out process for guests, ensuring a smooth experience during overnight hours.
- Provided guests with information about local attractions and services, enhancing their stay experience.
Store Manager
Shady Palm
Mobile, AL
07.2022 - 08.2023
- Fostered a collaborative team environment, enhancing employee engagement and retention rates.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Owner/Operator
KiKi's Karaoke
Ocean Springs, MS
01.2021 - 03.2023
- Created promotional materials to attract participants and boost audience engagement at events.
- Oversaw scheduling of events, coordinating with venues to ensure seamless operations.
- Established rapport with regular customers, fostering loyalty and repeat business for venues.
- Assisted guests in song selection, promoting an inclusive atmosphere for all participants.
- Maintained audio equipment in optimal condition, resulting in seamless performances and minimal downtime.
- Enhanced customer satisfaction by providing a lively and engaging karaoke experience.
Night Auditor
Gulf Breeze Motel
Dauphin Island, AL
07.2022 - 12.2022
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Enhanced guest satisfaction by providing efficient check-in and check-out services.
- Resolved guest issues with professional and empathetic communication, improving overall stay experiences.
- Maintained cleanliness and orderliness in front desk area, creating welcoming atmosphere for guests.
Bar Manager/Bartender
Spoonwater
Ocean Springs, MS
07.2021 - 07.2022
- Oversaw daily bar operations, ensuring compliance with health and safety regulations.
- Managed inventory control, optimizing stock levels to minimize waste and improve profitability.
- Developed cocktail menu, incorporating seasonal ingredients to enhance customer experience.
- Trained and mentored staff on bartending techniques and customer service excellence.
- Coordinated special events and promotions, increasing patron engagement and sales volume.
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
Cosmetologist
Classy Cat Hair Salon
Ocean Springs, MS
12.2015 - 03.2022
- Increased customer satisfaction through consistent high-quality service delivery.
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
Owner/Cosmetologist
Zen Salon and Spa
Ocean Springs, MS
03.2009 - 12.2015
- Established and maintained high standards for client service and satisfaction.
- Managed financial performance, including budgeting, forecasting, and expense control.
- Trained and mentored staff in advanced techniques and customer service excellence.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Streamlined salon operations with efficient scheduling, budgeting, and inventory management.
Education
Business Management Certificate - Business Management
DeVry University
Chicago, IL01-2027
Cosmetology License - Cosmetology
The Cosmetolgy Institute
Winston Salem, NC 05-2000
High School Diploma -
Independence High School
Winston Salem, NC 05-1994
Skills
- Customer service
- Work ethic and integrity
- Team collaboration
- Cleaning and sanitizing
- Reliability and punctuality
- Cash handling and management
- Order taking
- Conflict resolution
- POS system operations
- Liquor regulations and compliance
- Multitasking and organization
Timeline
Cosmetologist
Fantastic Sams Cut & Color
03.2025 - 12.2025
Cashier
1st Place
12.2024 - Current
Karaoke Host
M & M Sound
12.2024 - 12.2025
Store Manager
Tanlines
09.2024 - 03.2025
Night Auditor
Gulf Breeze Motel
08.2023 - 02.2024
Retail Merchandiser
Shiftsmart
01.2023 - Current
Store Manager
Shady Palm
07.2022 - 08.2023
Night Auditor
Gulf Breeze Motel
07.2022 - 12.2022
Bar Manager/Bartender
Spoonwater
07.2021 - 07.2022
Owner/Operator
KiKi's Karaoke
01.2021 - 03.2023
Cosmetologist
Classy Cat Hair Salon
12.2015 - 03.2022
Owner/Cosmetologist
Zen Salon and Spa
03.2009 - 12.2015
Business Management Certificate - Business Management
DeVry University
Cosmetology License - Cosmetology
The Cosmetolgy Institute
High School Diploma -
Independence High School