Kimberly Walker
Albuquerque
Summary
Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at B2B Bistronomy. Successfully improved service speed and customer satisfaction through effective team collaboration and inventory management. Proven ability to resolve conflicts and engage guests, ensuring a welcoming atmosphere while maintaining cleanliness and safety standards.
Overview
1
1
Certification
2023
2023
years of professional experience
Work History
Server
B2B Bistronomy
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
Bartender Shift Manager
B2B Bistronomy
11.2018 - 04.2022
- Supervised bar operations, ensuring compliance with safety and sanitation standards.
- Trained and mentored new bartenders on beverage preparation and customer service techniques.
- Managed inventory levels, ordering supplies to maintain optimal stock for service demands.
- Resolved customer complaints promptly.
- Implemented process improvements that reduced wait times and increased overall service speed.
- Monitored financial transactions, ensuring accurate cash handling and reporting at shift end.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar inventory, restocked supplies and placed orders.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
- Established many regular patrons.
- Set up bar for operation, obtained cash bank, and stocked service bar.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Consistently maintained a clean and organized bar area, ensuring compliance with health and safety regulations.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Improved customer satisfaction by delivering prompt and efficient service during busy shifts.
Education
Associate Degree in Childhood Education - Teaching
Central New Mexico Community College
Albuquerque, NMSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service
- Cleanliness standards
- Team collaboration
- Order accuracy
- Supply restocking
- Food safety practices
- Inventory management
- Ordering procedures
- Daily specials memorization
- Food safety certified
Certification
Alcohol servers license and food safety certificate
Timeline
Bartender Shift Manager
B2B Bistronomy
11.2018 - 04.2022
Server
B2B Bistronomy
Associate Degree in Childhood Education - Teaching
Central New Mexico Community College