Kimberly Warner

Highway 29 Veterinary Hospital

06.2021 - Current

Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Confirmed appointments, communicated with clients, and updated client records.
Resolved customer problems and complaints.
Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Welcomed customers with friendly greeting, answered general questions, gathered nature of visit, and checked customers in.
Scheduled, coordinated and confirmed appointments and meetings.
Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Collected deposits, fees, and payments.
Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
Developed strong working relationships with team members, fostering a positive work environment.
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Proven ability to learn quickly and adapt to new situations.
Excellent communication skills, both verbal and written.