KIMBERLY WHITAKER

• Identified need for centralized support department during Company growth
• Collaborated with other departmental leaders to establish organizational goals, strategic plans, and objectives.
• Developed and implemented office procedures to ensure efficient workflow and data accuracy, boost profits and productivity and facilitate continuous improvements.
• Created and implemented administrative processes and procedures to prioritize job tasks and establish personnel responsibilities.
• Created pathways to new positions via a unique learning environment, enabling 14 individuals to secure positions across various departments within the Company.

Skills: Collaborative Problem Solving, Project Coordination, Team Leadership, Project Management, Communication, Customer Relations.

• Supported short-staffed AR operations during pandemic
• Managed precise and punctual completion of customer bills
• Managed allocation of funds received via checks and ACH transactions
• Reconciled discrepancies between customer accounts receivable data and general ledger entries.
• Monitored past due accounts and pursued collections on outstanding invoices.
• Prompt responsiveness to billing inquiries from internal and external customers.

• Developed and maintained relationships with key accounts to ensure customer satisfaction.
• Led cross-functional teams to address complex client needs, ensuring cohesive effort and solutions.
• Analyzed client data and identified opportunities for growth.
• Resolved client issues and complaints in a timely and effective manner, ensuring client satisfaction.
• Provided training and guidance to new Account Managers.
• Manage team members' activities to ensure all are meeting daily goals and objectives.

• Schedule service requests and maintain accurate, detailed records.
• Developed strong relationships with customers by providing personalized assistance and support through telephone and email communication.
• Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
• Prevented key account losses by researching discrepancies and correcting problems.

• Reconciliation and application of premium payments and binders; executing customer refunds and waivers.
• Documented irregularities; audited clients, and implemented action plans.
• Verified eligibility and elections, identifying potential issues and errors, and created one-off addendums as needed.
• Consistently met timeliness, productivity, quality standards.

• Performed daily reconciliation of member activity and banquets across various platforms
• Managed collections to ensure timely processing
• Converted billing process to paperless system
• Implemented tailored tipping formulas suitable for different events
• Provided administrative support as needed.

• Configured intricate marketing campaigns within the fulfillment system
• Converted customer needs into effective product solutions
• Supported creation and execution of automated processes in $11 million book marketing initiative
• Enhanced data insights through comprehensive collaboration with the marketing team.
• Implemented strategies to take advantage of new opportunities.

• Manage contracts, assignment orders, and invoices for Men's Health writers.
• Develop, maintain, and generate reports utilizing multiple databases.
• Handled various financial transactions including vendor invoices, check requests and employee expenses
• Organized transportation arrangements for staff and freelance writers.
• Ensured consistent operations by covering for the Executive Assistant
• Handled confidential documents in an organized fashion according to established protocol.