Kimberly Whitson
Springdale,AR
Summary
Motivated Inside Sales Representative offering 10+ years of extensive experience in product sales and customer satisfaction. Currently seeking a Product Management role where my product knowledge skills, perseverance, and professionalism can enhance the growth of this organization.
Overview
19
19
years of professional experience
Work History
Inside Sales Representative
Karcher
Fayetteville, AR
06.2023 - Current
- Collaborate with outside sales representatives to generate leads and close sales.
- Maintain up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Identify new business opportunities through cold calling, networking, marketing and prospective database leads.
- Increased sales revenue by building strong relationships with customers and providing product recommendations.
- Built relationships with customers and community to promote long term business growth.
- Inform customers of promotions to increase sales productivity and volume.
Lead Customer Service Representative
Karcher
Fayetteville, AR
11.2019 - 06.2023
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Enhanced customer satisfaction by efficiently resolving issues and providing timely solutions.
- Led customer service team to enhance service delivery and resolve complex customer inquiries.
- Provided monthly Customer Service reports to the Aftermarket Sales Director.
- Successfully managed multiple priority tasks while maintaining excellent attention to detail under tight deadlines.
Purchasing Agent
Karcher
Fayetteville, AR
10.2015 - 11.2019
- Maintained complete documentation and records of all purchasing activities.
- Maintained consistent email communication with stores and suppliers to confirm and track orders and verify price revisions on purchase orders.
- Performed monthly reconciliation of open purchasing orders.
- Accepted and processed supply requests from staff, and placed orders per procedures.
- Computed and created purchase orders in SAP to monitor stock levels, verify purchase requisitions, and expedite customer orders.
- Tracked inventory shipments and prepared spreadsheets detailing item information.
Customer Service Representative
Karcher
Fayetteville, AR
01.2010 - 09.2015
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed solutions for complex customer issues, improving satisfaction and loyalty rate.
- Processed customer service orders promptly to increase customer satisfaction.
- Trained new personnel regarding company operations, policies and services.
- Managed timely and effective replacement of damaged or missing products.
Warrant/Returns Specialist
Karcher
Fayetteville, AR
04.2007 - 01.2010
- Unloaded, inspected and stored damaged and returned products.
- Distributed returned merchandise to appropriate store departments or palletized for liquidation.
- Adhered to company safety guidelines to minimize warehouse accidents.
- Documented returned product details in SAP inventory tracking system.
- Delivered high-quality customer service by gathering feedback on product deficiencies.
Education
GED -
Cabot High School
Cabot, AR05-1994
Skills
- Positive communication
- Product vision
- Negotiation
- Product Knowledge
- Problem-solving
- Prioritization and execution
- Attention to detail
- Jira Service Management
Timeline
Inside Sales Representative
Karcher
06.2023 - Current
Lead Customer Service Representative
Karcher
11.2019 - 06.2023
Purchasing Agent
Karcher
10.2015 - 11.2019
Customer Service Representative
Karcher
01.2010 - 09.2015
Warrant/Returns Specialist
Karcher
04.2007 - 01.2010
GED -
Cabot High School