Kimberly Williams
Beaufort,South Carolina
Summary
Developed management skills in collaborative and fast-paced environment, focusing on team leadership and operational strategies. Seeking to transition into similar field where these skills can be applied to drive efficiency and success. Dedicated to adapting and thriving in diverse professional settings.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Manager
Regional Finance
03.2021 - Current
- Manages and motivates employees to be productive and engaged in work.
- Accomplishes multiple tasks within established timeframes.
- Maintains professional, organized, and safe environment for employees and patrons.
- Enhances customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Meets and exceeds standards in delinquency, growth and profit
- Cross-trains existing employees to maximize team agility and performance.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Reviewed documentation and identified financial discrepancies where applicable.
Assistant Manager
Regional Finance
06.2013 - 03.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Customer Service Representative
T-Mobile Call Center
03.2009 - 06.2013
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Manager
Urban Nirvana
12.2004 - 03.2009
- Maintained cleanliness and safety standards within the spa facility, ensuring compliance with all regulations.
- Recorded product sales into spa's weekly income report.
- Trained and mentored staff members to achieve optimal performance levels and maintain high standards of service.
- Coached employees on upselling techniques, resulting in higher average ticket sales per guest visit.
- Handled inventory for the front of the house boutique.
- Managed cash drawer and end of the day deposits.
- Assisted with selling products that were recommended by the staff
Education
High School Diploma -
West Ashley High School
Charleston, SC05-2003
Skills
- Customer service
- Strong focus in meeting and exceeding expectations
- Cash Drawer Management
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
- Able to work well under pressure
Accomplishments
I won Chairman's Forum in 2023 which is the top 10% of the company's branches. This is achieved by balancing delinquency, growth, and profit to be the "best of the best".
I was selected by my district supervisor in 2017 to go to the home office and learn the new system that they were implementing so I could teach the rest of our district's branches. I was selected because of my ability to learn new things quickly and help others achieve an understanding.
Certification
Completed all required classes through Diehl Education to take the SAFE MLO exam.
Timeline
Manager
Regional Finance
03.2021 - Current
Assistant Manager
Regional Finance
06.2013 - 03.2021
Customer Service Representative
T-Mobile Call Center
03.2009 - 06.2013
Manager
Urban Nirvana
12.2004 - 03.2009
Completed all required classes through Diehl Education to take the SAFE MLO exam.
High School Diploma -
West Ashley High School
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