Kimberly Williams-Marcelin
Peoria,IL
Summary
Meticulous and systematic Administrative Assistant skilled in organizing, planning and managing daily clerical needs. Bringing solid expertise in coordinating documents, reports and records, handling correspondence and managing deliveries. Skilled in oral and written communication, team leadership and relationship-building.
Overview
17
17
years of professional experience
Work History
Administrative Assistant/Pulmonary Sleep
UnityPoint Health - Methodist Medical Center
Peoria, IL
03.2014 - Current
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Scheduled appointments.
- Responded effectively to sensitive inquiries or complaints.
- Maintained accurate department and customer records.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Prior Authorization for sleep testing.
Health Info System Clerk/ED Technician
UnityPoint Health - Methodist Medical Center
Peoria, IL
10.2010 - 03.2014
- Registrar patients
- EKG's, Phlebotomy, Vitals, Patient prep for any procedure
- Retrieve records after patient is discharge or admitted and perform office duties
- Prepare and Scan records to be scanned according to procedure
- Performs clerical and other duties as requested efficiently and accurately to facilitate quality patient care.
Customer Account Executive
Comcast
Peoria , IL
04.2007 - 11.2009
- Prevented customers from ending or downgrading services by leveraging knowledge of company services, familiarity with industry competitors and persuasive communication style.
- Overcame customer objections utilizing consultative approach and established scripted responses.
- Contacted current and potential clients to promote products and services.
- Conduct Data Entry, applied payments and credits to customer accounts.
Education
Associate of Science - Medical Administration
Rasmussen College
Ocala, FL12.2015
Skills
- Multi-Line Phone Proficiency
- Microsoft PowerPoint
- Administrative Operations
- Typing Proficiency
- Grammar
- Strong Interpersonal Skills
- Current Procedural Terminology (CPT)
- Data Entry Documentation
- CPR and First Aid Certified
- Prior Authorization
- Scheduling
- Multitasking and Prioritization
- Epic
- Vitals, EKG, Phlebotomy
Timeline
Administrative Assistant/Pulmonary Sleep
UnityPoint Health - Methodist Medical Center
03.2014 - Current
Health Info System Clerk/ED Technician
UnityPoint Health - Methodist Medical Center
10.2010 - 03.2014
Customer Account Executive
Comcast
04.2007 - 11.2009
Associate of Science - Medical Administration
Rasmussen College
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