KIMBERLY WILSON
Phila,PA
Overview
6
6
years of professional experience
1
1
Certification
Work History
Tow Truck Operator
CarShop
08.2023 - Current
- Secured vehicle to tow truck and checked all attachments for safe operation.
- Trained new employees in proper towing techniques, equipment usage, and company procedures, ensuring consistent quality across the workforce.
- Reduced response time for service calls by effectively prioritizing tasks and efficiently managing routes.
Receptionist
Platinum Builders Inc.
02.2019 - Current
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Confirmed appointments, communicated with clients, and updated client records.
Customer Service Delivery Advocate II
Carvana
01.2022 - 07.2023
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Performed pre-shift safety inspections on equipment before operating.
- Adhered to and followed road safety rules and regulations.
- Fastened chains, straps, covers and binders to secure load during transit.
- Secured vehicle to tow truck and checked all attachments for safe operation.
- Accurately and efficiently completing customer paperwork as well as taking thorough notes in the customer tracking system.
Education
CDL Class A -
Troops Into Transportation
Fort Benning, GA07.2023
Diploma -
Philadelphia Performing Arts Charter High School
Philadelphia, PA06.2018
Skills
- Route Dispatch
- Customer Service
- Problem-Solving
- Time Management
- Route Planning
Certification
- CDL Class A
- CNP - Certified Notary Public
- DOT Medical Certification
Timeline
Tow Truck Operator
CarShop
08.2023 - Current
Customer Service Delivery Advocate II
Carvana
01.2022 - 07.2023
Receptionist
Platinum Builders Inc.
02.2019 - Current
CDL Class A -
Troops Into Transportation
Diploma -
Philadelphia Performing Arts Charter High School