Kimberly Wilson
Elberton,GA
Summary
Accomplished professional with expertise in customer service and attention to detail, honed at Financial Recoveries. Successfully streamlined billing processes, reducing discrepancies by 20%. Proven leader with strong problem-solving skills and a track record of enhancing team performance and efficiency. Adept at managing complex administrative tasks and fostering collaborative environments.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Advocare Moorestown Pediatrics
05.2023 - Current
- Greeted and assisted patients upon arrival, ensuring friendly and efficient service.
- Managed appointment scheduling through electronic health records system, optimizing patient flow.
- Answered multi-line phone system, addressing inquiries and directing calls to appropriate staff members.
- Maintained accurate patient records, ensuring compliance with privacy regulations and data integrity.
- Maintain knowledge of departmental standard operating procedures
- Collect copays, process referrals/pre-authorizations, and communicate insurance updates
Team Lead
Alpine Solutions/Cooper Hospital
07.2022 - 12.2022
- Led daily team meetings to align project goals and enhance communication.
- Streamlined workflow processes, improving overall efficiency and productivity.
- Coached team members to strengthen skills and reach performance goals
- Handled insurance verification and patient communication
- Served as primary contact for assigned Patient Account Vendors
- Demonstrated strong customer service and cross department communication
Collections Supervisor
NRA
05.2022 - 07.2022
- Supervised daily collections operations to ensure timely account resolution and compliance with policies.
- Developed training programs for new team members to enhance knowledge of collection procedures and tools.
- Implemented process improvements that reduced outstanding debt by optimizing collection strategies.
- Monitored team performance metrics to identify areas for improvement and drive efficiency in collections efforts.
- Reviewed accounts and set up payment plans to resolve patient balances.
- Participated in interviewing and selecting candidates for collections roles.
Trainer/Auditor
NRA
06.2018 - 05.2022
- Trained all new employees on systems including Workstation, FACS, Debt Manager, FICO, HIPPA Laws, FDCPA, TCPA, and REG F.
- Monitored calls for quality and performance improvement.
- Audited accounts for accuracy, compliance,and proper documentation.
- Provided detailed audit reports and feedback to management.
Medical Billing Supervisor
Financial Recoveries
01.2017 - 06.2018
- Supervised medical billing operations, ensuring compliance with industry regulations and standards.
- Trained and mentored staff on billing procedures and software applications for optimal performance.
- Streamlined billing processes, reducing discrepancies and enhancing overall accuracy in claims submissions.
- Collaborated with healthcare providers to resolve billing issues and improve revenue cycle management.
- Managed payroll, scheduling, and departmental coverage.
- Communicated updates on projects, absences, and compliance needs.
- Supported employees in meeting department goals and maintaining accuracy.
Client Service Representative
Financial Recoveries
10.2007 - 01.2017
- Traveled to client sites to address issues and resolve concerns.
- Updated reports, coordinated solutions, and communicated with vendors and clients.
- Ensured timely follow-up to support efficient resolutions.
- Analyzed client feedback to identify areas for improvement, contributing to enhanced service offerings.
Education
No Degree - Medical Billing
Camden County College
Blackwood, NJ04-2024
High School Diploma -
Camden High School
Camden, NJ06-1987
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Telephone etiquette
- Problem-solving skills
- Team collaboration
- Appointment scheduling
- Verbal and written communication
- Administrative skills
- Scheduling appointments
- Payment processing
- Courteous and professional
- Customer complaint resolution
- Cash handling
Certification
Medical Billing
Timeline
Front Desk Receptionist
Advocare Moorestown Pediatrics
05.2023 - Current
Team Lead
Alpine Solutions/Cooper Hospital
07.2022 - 12.2022
Collections Supervisor
NRA
05.2022 - 07.2022
Trainer/Auditor
NRA
06.2018 - 05.2022
Medical Billing Supervisor
Financial Recoveries
01.2017 - 06.2018
Client Service Representative
Financial Recoveries
10.2007 - 01.2017
No Degree - Medical Billing
Camden County College
High School Diploma -
Camden High School