KIMBERLY YERK
La Grange,KY
Summary
Certified Notary Public experienced in Operations, Transportation, Logistics, and Administrative Coordination. Demonstrates exceptional ability to resolve personnel issues with a flexible and self-directed approach. Skilled in team management and complex problem-solving. A resourceful multitasker with a track record of managing, scheduling, optimizing, and prioritizing effectively.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Administrative Coordinator
A&G Lighting Design,LLC
La Grange, KY
01.2018 - Current
- Managed office and administrative tasks.
- Orchestrated business development, website design, and development, resulting in a modern and user-friendly online presence.
- Developed comprehensive employee manuals and handbooks to streamline operations and ensure consistency in company policies.
- Executed graphic design tasks to enhance marketing materials, fostering a cohesive brand identity.
- Managed customer inquiries, scheduled appointments, and provided excellent customer service.
- Collaborated in meetings to formulate and execute strategic initiatives, contributing to growth and sustainability.
Dispatcher Office Assistant
First Student Bus Company
Shoreham, NY
12.2022 - 08.2023
- Coordinated and assigned drivers, driver assistants, and transportation equipment to designated routes and charters for approximately 400 employees.
- Managed routes and resolved scheduling problems for the purpose of ensuring all routes are covered for morning, midday, and evening runs.
- Handled incident reports, complaints from parents and districts, accidents being reported, and carrying out principles of safety management.
Operations Dispatcher
Coachman Luxury Transport
Farmingdale, NY
07.2017 - 09.2022
- Coordinated and managed schedules, dispatched assets, and drivers.
- Knowledge of electronic logging device systems and paper logs; cross-training drivers and office staff on pre- and post-trip inspections and hours of service guidelines.
- Created and uploaded driver's files with licenses, abstracts, medicals, accident reports, and roadside inspections requiring submission.
- Created and managed driver files on reported incidents, time requested off, and uploaded any medical reports that required attention.
- Created and implemented a safety manual for drivers.
- Account Manager for lead accounts.
- Ability to keep calm under high-pressure situations and assert direction in any changes that occur.
- Generating sales and revenue, superseding yearly goals and expectations.
- Recreated and implemented a new software system, sales guidelines manual for office staff.
- Trained office staff and drivers on software.
- Managed all asset files for 6 month review with DOT, assisted shop supervisor ensuring compliance is up to date with preventive-maintenance inspections, roadside inspections, driver logs, pre & post trip inspections
Patient Services
Planned Parenthood Hudson Peconic
Smithtown, NY
03.2013 - 04.2017
- Scheduling appointments for reproductive healthcare, up to 100 daily.
- Creating and updating a patient's electronic medical records while confirming insurance eligibility.
- Familiar with software systems for insurance verification.
- Instructing patients on services, while compassionately answering questions, concerns, or complaints, HIPAA compliant.
- Processing online requests, enabling patient portals.
- Assisting uninsured patients in applying for specific insurance coverage.
Operations Manager
Classic Transportation
Bohemia, NY
01.2006 - 07.2011
- Overseen operations of approximately 80 drivers in the charter department, abiding by DOT guidelines.
- Responsible for opening and closing office Monday through Saturday.
- Responsible for interviewing and hiring office staff.
- Managed lead accounts, including school districts, weddings, camps, cross country, Washington marches, and first-time businesses.
- Handled scheduled and emergency calls to cover any scheduled or non-scheduled work.
- Booked in and dispatched routes to chartered and line run sites.
- Scheduled, revised, canceled, and added drivers on a momentarily, daily, and weekly basis, maintaining a consistent schedule.
- On call 24/7 for any emergencies, concerns, revisions, cancellations.
Education
Medical Billing & Coding -
Brandford Hall Career Institute
Bohemia, NY01.2012
G.E.D. -
Suffolk County Community College
Brentwood, NY01.2005
Skills
- Operations Management
- Administration
- Schedule Coordination
- Schedule Management
- Data Entry
- Stress Tolerance
- Training new hires
- Staff communication
- Customer Relations
- Critical thinker
Certification
- Certified Notary Public
- CPR
Timeline
Dispatcher Office Assistant
First Student Bus Company
12.2022 - 08.2023
Administrative Coordinator
A&G Lighting Design,LLC
01.2018 - Current
Operations Dispatcher
Coachman Luxury Transport
07.2017 - 09.2022
Patient Services
Planned Parenthood Hudson Peconic
03.2013 - 04.2017
Operations Manager
Classic Transportation
01.2006 - 07.2011
Medical Billing & Coding -
Brandford Hall Career Institute
G.E.D. -
Suffolk County Community College