Kimberly Blanchard
Marietta,GA
Summary
Dedicated customer service professional with a strong track record of enhancing guest experiences and resolving conflicts effectively. Expertise in front desk operations, ensuring customer satisfaction through attentive service and problem-solving skills. Recognized for technical proficiency, punctuality, and adaptability to challenges in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Front End Supervisor
DDs Discount
Marietta, GA
09.2021 - 09.2024
- Developed and implemented strategic plans for front end operations to ensure customer satisfaction.
- Maintained accurate records of inventory, sales, and employees.
- Trained new employees in customer service techniques and store policies.
- Maintained cleanliness of front entry area.
- Accepted cash and credit card payments, issued receipts and provided change.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Learned roles of other departments to provide coverage and keep store operational.
Assistant Manager
Family Dollar
Marietta, GA
05.2018 - 02.2020
- Assisted cashiers with resolving customer complaints and inquiries.
- Provided guidance to cashiers on how to accurately ring up customers' purchases.
- Trained new cashiers on proper use of registers and store policies.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
High School Diploma -
Marietta High School
Marietta, GA06-1997
Skills
- File Management
- Cash counting
- Complaint resolution
- Administrative Support
- Refunds processing
- Employee motivation
- Opening and closing procedures
- Team building
- Operations
Timeline
Front End Supervisor
DDs Discount
09.2021 - 09.2024
Assistant Manager
Family Dollar
05.2018 - 02.2020
High School Diploma -
Marietta High School
Similar Profiles
Christopher JonesChristopher Jones
Sales Associate at DDS DiscountSales Associate at DDS Discount
Rosalinda ParraRosalinda Parra
Sales Associate at Dds DiscountSales Associate at Dds Discount
Marie YbarraMarie Ybarra
Administrative Assistant at DDS DISCOUNTAdministrative Assistant at DDS DISCOUNT