Kimberly Bray Campbell
Decatur,AL
Summary
Highest Sales in Investments
Customer Service Teller Award
Operations Representative Award
Sales and Service Award
Teller Video Participant
Top Credit Card sales for area
Overview
2016
2016
years of professional experience
Work History
Financial Service Specialist II
Renasant Bank
Decatur, AL
01.2009 - 04.2015
- Assisted clients with account inquiries and transactions, ensuring timely and accurate service delivery.
- Processed customer transactions efficiently using banking software and systems.
- Supported branch team in maintaining compliance with regulatory standards and internal policies.
- Collaborated with colleagues to streamline workflows and enhance overall customer experience.
- Trained new staff on operational procedures and best practices for client interaction.
- Resolved customer issues promptly, fostering positive relationships and customer loyalty.
- Consistently met or exceeded performance metrics related to service quality, response time, and customer satisfaction scores.
- Handled escalated customer concerns with professionalism, resulting in improved relationships and repeat business.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Financial Service Representative
Regions Bank
03.2004 - 01.2009
- Analyzed financial data to identify trends and support client decision-making.
- Collaborated with team members to streamline processes and enhance customer service delivery.
- Assisted clients in understanding financial products and services tailored to their needs.
- Maintained accurate records of client interactions and transactions for compliance purposes.
- Implemented strategies that increased customer satisfaction and loyalty within financial services offered.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
- Conducted thorough market research to identify lucrative investment opportunities for clients'' portfolios.
- Developed customized retirement planning solutions, helping clients achieve their long-term financial objectives.
- Developed strong relationships with clients, leading to consistent referrals and a growing client base.
- Delivered informative presentations on various financial topics, educating clients on sound investment practices.
- Consistently exceeded sales targets by leveraging strong relationship-building skills and comprehensive product knowledge.
Bank Teller Supervisor
AmSouth Bank
Decatur, AL
01.2001 - 05.2004
- Supervised daily operations of teller line, ensuring compliance with banking regulations and policies.
- Trained and mentored new tellers on cash handling procedures and customer service best practices.
- Resolved complex customer inquiries, enhancing satisfaction and loyalty through effective problem-solving.
- Implemented process improvements that reduced transaction times, increasing overall branch efficiency.
- Monitored cash flow and inventory levels, coordinating with management to ensure optimal resource allocation.
- Collaborated with upper management to strategize staff scheduling based on peak banking hours for optimal coverage.
- Counted cash drawers and made bank deposits.
- Managed risk effectively by monitoring teller activities, ensuring compliance with banking regulations and policies.
- Maintained a secure work environment by enforcing safety protocols and conducting regular audits of vaults, cash drawers, and security systems.
Switchboard Operator
Parkway Medical Center
Decatur, AL
2002 - 2004
- Operated multi-line switchboard to manage incoming and outgoing calls efficiently.
- Provided exceptional customer service by addressing patient inquiries and routing calls appropriately.
- Maintained accurate call logs and handled confidential information with discretion.
- Entered payments from patients
- Discharged patients
- Collaborated with medical staff to facilitate communication between departments effectively.
Education
Associate of Science - Associate of Science
Calhoun Community College
Tanner, AL05.2013
Skills
- Client retention strategies
- Cross-functional coordination
- Clerical support
- Professional telephone demeanor
- Product sales
- Customer service
- Problem-solving
- Time management
- Audit experience with Tellers
Timeline
Financial Service Specialist II
Renasant Bank
01.2009 - 04.2015
Financial Service Representative
Regions Bank
03.2004 - 01.2009
Bank Teller Supervisor
AmSouth Bank
01.2001 - 05.2004
Associate of Science - Associate of Science
Calhoun Community College
Switchboard Operator
Parkway Medical Center
2002 - 2004