KIMBERLY KALCHEVA
Las Vegas,NV
Summary
Enthusiastic and personable hostess with a genuine love for hospitality and creating a welcoming atmosphere for guests. A strong team player, collaborating effectively with servers, kitchen staff, and management to deliver exceptional service. Committed to delivering a positive and memorable dining experience for every guest.
Overview
1
1
year of professional experience
Work History
Hostess
Villa Azur Restaurant Palazzo
08.2023 - Current
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
Hostess
VIVA Restaurant Resorts World
04.2023 - 08.2024
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
Lead Hostess
Chinglish Cantonese Wine Bar
02.2023 - 08.2023
- Supported servers, food runners, and bussers with keeping dining area ready for every guest
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times
- Cultivated positive guest relations by managing information and orchestrating speedy seating
- Answered customer questions about hours, seating, and menu information.
Education
High School Diploma -
"Ivan Vazov" School of Natural Sciences
Dobrich, Bulgaria05.2022
Skills
- Warm and Friendly
- Team Player
- Adaptive
- Cool Under Pressure
Languages
Bulgarian
Native or Bilingual
Russian
Full Professional
Timeline
Hostess
Villa Azur Restaurant Palazzo
08.2023 - Current
Hostess
VIVA Restaurant Resorts World
04.2023 - 08.2024
Lead Hostess
Chinglish Cantonese Wine Bar
02.2023 - 08.2023
High School Diploma -
"Ivan Vazov" School of Natural Sciences
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