Kimberly Lilieth Orellana-Velasquez
Canton
Summary
Dynamic Shift Leader at Taco Bell Restaurant with a proven track record in employee training and inventory management. Excelled in enhancing customer service and team motivation, leading to improved operational efficiency. Demonstrated strong problem-solving skills while ensuring compliance with health regulations and achieving quality goals.
Overview
4
4
years of professional experience
Work History
Shift Leader
Taco Bell Restaurant
Holly Springs
07.2021 - Current
- Conducted regular meetings with team members to discuss upcoming events or changes in policy and procedures.
- Trained new employees on company policies, operational procedures, and customer service standards.
- Checked orders for quality and completeness.
- Analyzed key performance indicators to identify effective strategies.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Adhered to all health code regulations while preparing food items for customers.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
- Operated cash registers and balanced cash drawers to ensure accuracy in transactions.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Planned and managed resources to consistently meet production, quality, and cost goals.
Education
High School Diploma -
Cherokee High School
Canton, GA05-2023
Skills
- Employee training
- Inventory management
- Quality assurance
- Customer service
- Cash handling
- Shift scheduling
- Team building
- Team leadership
- POS deletions
- Problem-solving
- Verbal and written communication
- Team motivation
- Issue resolution
- Team supervision
- Complaint resolution
- Creative problem solving
- Motivational leadership
Timeline
Shift Leader
Taco Bell Restaurant
07.2021 - Current
High School Diploma -
Cherokee High School
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