Kimbery Hennig
Saginaw
Summary
Results-driven insurance agent with expertise in customer service and relationship building. Committed to educating clients on policy options, ensuring satisfaction and retention.
Overview
16
16
years of professional experience
Work History
Insurance Agent
Huntington Insurance
Columbus, OH
08.2024 - Current
- Assisted clients in selecting appropriate insurance policies based on individual needs and preferences.
- Conducted policy reviews to ensure coverage accuracy and compliance with regulations.
- Developed and maintained strong relationships with clients to enhance customer satisfaction.
- Educated clients about policy features, benefits, and exclusions to promote informed decisions.
Banker
Huntington Bank
Saginaw, MI
07.2022 - 08.2024
- Managed daily transactions, ensuring accuracy and compliance with banking regulations.
- Assisted customers in resolving account inquiries, enhancing customer satisfaction and loyalty.
- Processed loan applications, evaluating creditworthiness and financial documentation efficiently.
- Developed financial plans tailored to clients' needs, fostering long-term relationships.
- Collaborated with team members to achieve branch performance goals through effective communication.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
Insurance Agent
The Mayan Agency
Merrill, MI
01.2018 - 07.2022
- Collaborated with underwriters to facilitate timely policy approvals and renewals.
- Provided support in claims processing, ensuring accurate documentation and timely resolution.
- Utilized CRM software to manage client interactions and track policy updates efficiently.
- Attended industry seminars to stay updated on trends, regulations, and best practices in insurance services.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
Home Bakery Owner
Self-employeed
Hemlock, MI
03.2010 - 01.2018
- Developed and implemented business strategies to enhance operational efficiency and customer satisfaction.
- Managed finances, including budgeting, forecasting, and expense tracking to ensure profitability.
- Built strong relationships with suppliers and clients to negotiate favorable terms and improve service delivery.
- Scheduled meetings with customers for parties, weddings, birthday's, etc.
- Baked cakes, cupcakes, sweet treats per orders.
Education
Associate of Arts -
Delta College
Bay City, MI12-2004
Skills
- Customer service
- Licensed insurance agent
- Professionalism and ethics
- Quotes and sales
Timeline
Insurance Agent
Huntington Insurance
08.2024 - Current
Banker
Huntington Bank
07.2022 - 08.2024
Insurance Agent
The Mayan Agency
01.2018 - 07.2022
Home Bakery Owner
Self-employeed
03.2010 - 01.2018
Associate of Arts -
Delta College