Summary
Overview
Work History
Education
Skills
References
Timeline
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Kimela Rich

Dallas,TX

Summary

Leverage diverse industry experience to navigate complex challenges with a refined moral compass, while adapting to dynamic environments for career growth. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

33
33
years of professional experience

Work History

Outside Sales Representative

Adesa Dallas
01.2023 - Current
  • Cultivate and expand dealer relationships in a designated territory, fostering trust with 300+ dealers
  • Provide comprehensive education on Adesa's offerings, including the new 2024 Simulcast platform
  • Collaborate closely with auction and team members to surpass customer expectations in buying and selling
  • Monitor dealership performance and facilitate transactions while resolving customer issues professionally.
  • Establish new accounts through cold calling and personal visits to potential customers.
  • Visit customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.

Account Executive

Floorplan Xpress
05.2022 - 01.2023
  • Prospected and onboarded new floorplan customers using diverse resources and tools
  • Analyzed financial information for compatibility with company plans, ensuring smooth transitions for new customers
  • Established enduring relationships and facilitated document signing, clarifying terms and fees.

Senior Remarketing Account Executive

Ally Bank/SmartAuction
02.2016 - 05.2022
  • Fostered relationships with 300+ dealerships, offering expertise on SmartAuction's functionalities and services
  • Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
  • Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
  • Qualified leads, built relationships and executed sales strategies to drive new business.
  • Managed team members, optimized customer interactions, and provided comprehensive training
  • Ensured dealership performance through ongoing support, training, and issue resolution.

Sales/Account Manager

Alliance Auto Auction/Dealers Credit Express
01.2014 - 01.2016
  • Developed floorplan customer base and managed relationships for growth and activity monitoring
  • Provided training and support for sales representatives and managers, optimizing performance and customer satisfaction
  • Analyzed market trends and customer data to drive strategic decisions.
  • Implemented effective sales strategies to expand market share within the assigned territory.
  • Developed and maintained long-term relationships with key clients for sustained growth.

Field Sales Representative

Manheim Corporation
02.2013 - 01.2014
  • Expanded dealer relationships, educated on Manheim's offerings, and ensured customer satisfaction through proactive issue resolution.

Regional Telesales Manager and District Telesales Manager

ADESA Inc
03.2009 - 12.2012
  • Managed telesales representatives across multiple states, driving performance improvements and implementing best practices.

Business Development Officer

VARIOUS BANKS - Comerica Bank, Bank United, Washington Mutual
01.1991 - 08.2003
  • Originated SBA loans, maintained relationships with brokers, and managed loan workflow from origination to closing.

Education

BBA Finance -

University of Texas at Arlington

Skills

  • Relationship Building
  • Motivated Team Player
  • Problem-Solving
  • Customer Service-Oriented
  • Account Management
  • Team Leadership
  • Relationship cultivation
  • Phone and Email Etiquette
  • Multitasking ability
  • Business Development
  • Documentation And Reporting
  • CRM and Salesforce proficiency

References

Available upon request

Timeline

Outside Sales Representative

Adesa Dallas
01.2023 - Current

Account Executive

Floorplan Xpress
05.2022 - 01.2023

Senior Remarketing Account Executive

Ally Bank/SmartAuction
02.2016 - 05.2022

Sales/Account Manager

Alliance Auto Auction/Dealers Credit Express
01.2014 - 01.2016

Field Sales Representative

Manheim Corporation
02.2013 - 01.2014

Regional Telesales Manager and District Telesales Manager

ADESA Inc
03.2009 - 12.2012

Business Development Officer

VARIOUS BANKS - Comerica Bank, Bank United, Washington Mutual
01.1991 - 08.2003

BBA Finance -

University of Texas at Arlington

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Kimela Rich