Kimetta Lancaster
Teaneck
Summary
To obtain a rewarding position that will provide opportunities for continual learning experiences and career growth while exceeding customer expectations by understanding their needs and going above and beyond to deliver an outstanding customer experience.
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Overview
21
21
years of professional experience
Work History
Sales Associate
Neiman Marcus
Paramus
11.2024 - Current
- Assisted customers in product selection and provided exceptional service.
- Maintained visual merchandising standards to enhance store presentation.
- Processed transactions accurately using point-of-sale systems.
- Educated customers on product features and promotions actively.
- Handled customer inquiries and resolved issues promptly and professionally.
- Managed inventory levels through restocking and organizing merchandise.
- Built and maintained relationships with peers and upper management to drive team success.
- Assisted customers with product selection, sizing and styling.
Receptionist
Universal Environmental Services
East Orange
05.2020 - Current
- Answering the telephone and transferring/forwarding calls.
- Responding to email and completing requested tasks.
- Processing all packages and postal mail.
- Welcoming all guests once they enter the office.
- Taking messages from clients.
- Organizing staff meetings including ordering lunch and writing the agenda.
- Writing proposals for various job site bids.
- Disturbing paychecks to employees.
- Processing new client and new employees documents.
Sales Associate
Bloomingdale's - Macy's
Hackensack
09.2019 - 01.2020
- Greet and engage all customers upon entry.
- Help customers navigate their way throughout the store and locate merchandise.
- Provide product knowledge and styling advice when needed.
- Set up fitting rooms for customers and suggesting other merchandise.
- Following up with additional sizes if needed.
- Achieving sales goals and opening accounts for new customers.
- Completing transitions on the register, including returns, exchange,and refund.
Carpenter Apprentice
Kimetta LancasterNYCDCC - UBC Local Union 157
Manhattan
01.2017 - 04.2019
- Assisting and following experienced carpenters to learn the trade.
- Learning how to read and identify various types of blueprints.
- Off loading tools and material delivery.
- Measuring and cutting wood.
- Taking food orders and delivering it to employees.
- Following all health and safety protocols.
Correction Officer
New York State Dept. of Corrections
Albany
04.2015 - 11.2012
- Maintaining control of the institution to provide safety and security of the facility, inmates, staff, and general public.
- Supervise and direct inmate activity in assigned areas of the facility/institution.
- Assuring the assigned areas are clean, safe, and secured.
- Monitoring and operating security controls, equipment, and computers.
- Operation of automotive vehicles in perimeter security and the transportation of inmates.
- Conducting inmate counts, security rounds, and searches.
- Completes required reports and serves on committees.
- Prevents escapes or incidents which threaten security.
- When necessary, uses physical force, unarmed self-defense, firearms, or other force to detain or secure inmates.
Peace Officer
Riverbay Corporations
Bronx
05.2008 - 11.2012
- Maintain order and establish a presence in the front of the designated area.
- Monitor and authorize entrance of vehicles or people in the property.
- Monitor visitor's access and maintain security awareness.
Sales Associate
Bloomingdale's - Macy's
Hackensack
01.2005 - 10.2006
- Help customers navigate their way throughout the store and locate merchandise.
- Provide product knowledge and styling advice when needed.
- Set up fitting rooms for customers.
- Completing transitions on the register.
- Maintaining the cleanliness of department and ensuring merchandise is cleared from fitting rooms and put back into the correct area.
Education
BS - Accounting
New York City School of Technology
BrooklynHigh School Diploma -
St. Michael's Academy
ManhattanSkills
- Customer service
- Visual merchandising
- Relationship selling
- Client retention strategies
Timeline
Sales Associate
Neiman Marcus
11.2024 - Current
Receptionist
Universal Environmental Services
05.2020 - Current
Sales Associate
Bloomingdale's - Macy's
09.2019 - 01.2020
Carpenter Apprentice
Kimetta LancasterNYCDCC - UBC Local Union 157
01.2017 - 04.2019
Correction Officer
New York State Dept. of Corrections
04.2015 - 11.2012
Peace Officer
Riverbay Corporations
05.2008 - 11.2012
Sales Associate
Bloomingdale's - Macy's
01.2005 - 10.2006
BS - Accounting
New York City School of Technology
High School Diploma -
St. Michael's Academy