Kimily Gonzalez
Odessa
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
2010
2010
years of post-secondary education
1
1
Certificate
Work History
Delivery Driver
Amazon
Odessa
01.2024 - 07.2024
- Delivered packages efficiently to designated locations within tight time frames.
- Operated delivery vehicles following safety regulations and company guidelines.
- Conducted vehicle inspections to ensure safe operational conditions before shifts.
- Loaded and unloaded packages, ensuring proper handling and care during transport.
- Transported and safely delivered items to prevent damage or loss
Customer Service Representative
Green Gorilla
Odessa
03.2022 - 12.2023
- Resolved customer complaints through effective communication and problem-solving.
- Built good rapport with customers through active listening and personalized interactions
- Recognized as top performer based on consistent high levels of customer satisfaction and highest sales.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Merchandiser
Target
Odessa
08.2020 - 01.2022
- Executed visual merchandising strategies to align with brand standards.
- Monitored stock levels and replenished merchandise as needed.
- Analyzed sales trends to optimize product placement and promotions.
- Coordinated seasonal changes in product layout and display configurations.
- Regularly monitored store shelves to ensure product availability, restocking and rotating merchandise as needed.
- Maintained a clean and organized work environment at all times.
- Organized displays according to company standards and specifications.
- Built product displays and placed appropriate signage for merchandise.
- Assisted customers with locating desired items within store locations.
- Communicated and coordinated planogram execution with store management.
Parts Delivery Driver/Parts Counter Person
Pete's Weight Indicator Repair
Odessa
10.2019 - 03.2020
- Delivered parts to customers and service locations efficiently and safely.
- Loaded and unloaded delivery vehicles with accuracy and care.
- Maintained vehicle cleanliness and conducted routine inspections for safety.
- Communicated effectively with customers regarding delivery schedules and updates.
- Followed all safety protocols during transport and handling of parts.
- Coordinated with repair technicians to prioritize urgent delivery needs.
- Organized and inventoried parts for delivery.
- Verified that invoices were accurate before leaving the warehouse.
- Managed time effectively to ensure deliveries are made according to schedule.
Customer Service Cashier
Delek US
Odessa
07.2017 - 10.2019
- Assisted customers with product inquiries and provided excellent service.
- Maintained cleanliness and organization in the cashier area and store displays.
- Handled cash, credit, and debit transactions following company policies.
- Resolved customer complaints promptly to ensure satisfaction and loyalty.
- Trained new cashiers on register operations and customer service protocols.
- Managed inventory levels by restocking merchandise as needed throughout shifts.
- Greeted customers and provided friendly customer service.
- Resolved customer complaints in a professional manner.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
Customer Service Representative
HEB Grocery Store
Odessa
03.2016 - 06.2017
- Assisted customers with product inquiries and order processing.
- Resolved customer complaints through effective communication and problem-solving.
- Maintained accurate records of customer interactions and transactions.
- Collaborated with team members to enhance customer service strategies.
- Provided product knowledge training to new staff members.
- Streamlined processes for handling refunds and exchanges efficiently.
- Fostered positive relationships with customers through attentive service.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Education
Permian High School
Odessa, TXSkills
- Customer relationship management
- Time management
- Inventory organization
- Effective communication
- Conflict resolution
- Attention to detail
- Point-of-sale system
- Heavy lifting
- Record keeping
- Safe driving record
- Stocking and inventory
- Shipping and packaging
- Lifts up to 50 pounds
- Punctual and reliable
- Courteous and polite demeanor
- Verbal and written communication
- Map reading and navigation skills
- Client relationship management
- Data entry accuracy
- Sales strategies
- Merchandise upselling
- Microsoft Office
- Document management
- Strong problem solver
- Dedicated team player
- Self-starter
- Organizing and categorizing
- Multi-line phone proficiency
- Valid Driver's license
- Adaptability
- 10-key entry
- Fast typing speed
Languages
English
Full Professional
Spanish
Elementary
Certification
- Drivers license
Affiliations
Volunteer work for Door of Hope Mission homeless shelter
Timeline
Delivery Driver
Amazon
01.2024 - 07.2024
Customer Service Representative
Green Gorilla
03.2022 - 12.2023
Merchandiser
Target
08.2020 - 01.2022
Parts Delivery Driver/Parts Counter Person
Pete's Weight Indicator Repair
10.2019 - 03.2020
Customer Service Cashier
Delek US
07.2017 - 10.2019
Customer Service Representative
HEB Grocery Store
03.2016 - 06.2017
Permian High School