Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kimmie Tiburcio

Indianapolis,IN

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

17
17
years of professional experience

Work History

Manager of Operations

Scruggs Masonry Cleaning
Indianapolis, IN
05.2007 - Current
  • Established, maintained, and enforced organizational standards of performance, quality, and safety compliance.
  • Negotiated contracts with builders.
  • Provided leadership and direction to employees to ensure successful completion of projects on time and within budget.
  • Oversaw inventory management activities including ordering supplies as needed.
  • Provided excellent customer service to resolve customer complaints promptly.

Assistant Store Manager

Speedway Gas Station
Indianapolis, IN
03.2023 - 10.2023
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Coordinated with vendors to secure product availability at competitive prices.
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.

Shift Lead

Panda Express Restaurant
Indianapolis, IN
10.2022 - 05.2023
  • Managed store operations during the absence of the Store Manager or Assistant Manager.
  • Assisted in the training of new employees.
  • Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
  • Responded to customer inquiries and complaints in a professional manner.
  • Provided guidance and support to other team members as needed.

Education

High School Diploma -

Goodwill Excel Center
Indianapolis, IN
11-2024

Skills

  • Organizational Management
  • Customer Service
  • Problem-solving
  • Communication

Languages

Spanish
Limited

Timeline

Assistant Store Manager

Speedway Gas Station
03.2023 - 10.2023

Shift Lead

Panda Express Restaurant
10.2022 - 05.2023

Manager of Operations

Scruggs Masonry Cleaning
05.2007 - Current

High School Diploma -

Goodwill Excel Center

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Kimmie Tiburcio