Kimora Coates
PHILADELPHIA,PA
Summary
Dependable Team Member experienced in fast-paced food service operations. Delivered exceptional customer service and maintained organized work environments through effective communication and teamwork. Led retail workers to enhance service quality and improve store operations.
Overview
1
1
Language
1
1
Certification
3
3
years of professional experience
Work History
Shift Leader
Wingstop
PHILADELPHIA, pa
05.2025 - Current
- Delivered exceptional customer service to create a welcoming environment for guests.
- Operated grill, fryer, and sandwich station to ensure timely service during peak hours.
- Prepared Wingstop menu items following food safety and quality standards.
- Fostered teamwork to enhance overall performance and meet service goals
- Upheld high standards of productivity and quality in operations.
- Adhered to health department regulations regarding food handling procedures.
- Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Assisted management team with inventory counts of food products and beverage supplies.
- Monitored Wingstop kitchen cleanliness and followed food safety procedures.
- Trained new team members on Wingstop service standards and food preparation.
- Supervised Wingstop crew during busy shifts and delegated front counter tasks.
- Managed cash drawer, register transactions, and nightly shift counts.
- Handled guest concerns and resolved order issues with professional communication.
- Coordinated opening and closing duties across Wingstop dining and kitchen areas.
- Checked inventory levels and restocked Wingstop ingredients, sauces, and supplies.
- Verified order accuracy and supported timely pickup and delivery service.
- Assisted in training new employees on shift operations.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Resolved customer complaints promptly and professionally.
Crew Member
Wendys Restaurant
PHILADELPHIA, pa
09.2023 - 10.2026
- Prepared Wendy's menu items following food safety and quality standards.
- Operated grill, fryer, and sandwich station during busy service periods.
- Assembled orders accurately for drive-thru, dine-in, and takeout guests.
- Greeted customers and handled questions with friendly, professional service.
- Restocked ingredients, packaging, and supplies throughout Wendy's shifts.
- Cleaned work areas to create a safe and welcoming environment for guests., equipment, and dining spaces to support sanitation.
- Managed cash register transactions and balanced customer payments.
- Assisted teammates with rush periods and coordinated smooth front-counter service.
Skills
- Food safety compliance
- Cash handling
- POS systems
- Order verification
- Cash drawer reconciliation
- Opening procedures
- Team leadership
- Shift leadership
- Team supervision
- Employee training
- Problem resolution
- Problem-solving
- Clear communication
- Strong verbal and written communication
- Conflict resolution
- Team development
- Customer service
- Staff engagement
- Flexible schedule
- Positive attitude
- Innovative solutions
- Safety processes and procedures
- Strategic thinking
Languages
English
Professional
Certification
- servsafe
Timeline
Shift Leader
Wingstop
05.2025 - Current
Crew Member
Wendys Restaurant
09.2023 - 10.2026