Kimyatta Love
Memphis,TN
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
20
20
years of professional experience
Work History
Certified Pharmacy Technician
AnovoRx
07.2021 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Entered and processed patients' prescriptions into internal system.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
Contact Center Representative
Internal Revenue Service, IRS
10.2020 - 07.2021
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Investigated and resolved customer inquiries and complaints quickly.
- Investigated and answered tax payers questions regarding their account.
Certified Pharmacy Technician
Enclara Pharmacia
12.2014 - 03.2019
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Entered and processed patients' prescriptions into internal system.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Senior Pharmacy Technician
Walgreen's Pharmacy
03.2003 - 12.2014
- Stocked, labeled, and inventoried medication to keep accurate records.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Counted, measured and compounded medications following standard procedures.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Education
Master of Science - Psychology
University of Phoenix
Phoenix, AZ09.2023
Bachelor of Science - Psychology
University of Phoenix
Phoenix, AZ02.2018
Skills
- Resolving Complaints
- Serve Customers
- HIPAA
- Assisting Pharmacists
- Problem-Solving Skills
- Team Collaboration
Timeline
Certified Pharmacy Technician
AnovoRx
07.2021 - Current
Contact Center Representative
Internal Revenue Service, IRS
10.2020 - 07.2021
Certified Pharmacy Technician
Enclara Pharmacia
12.2014 - 03.2019
Senior Pharmacy Technician
Walgreen's Pharmacy
03.2003 - 12.2014
Master of Science - Psychology
University of Phoenix
Bachelor of Science - Psychology
University of Phoenix
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