Kindel Surette
West Chester
Summary
Dynamic Shift Leader at Frutta Bowls with a proven track record in employee training and delivering exceptional customer service. Adept at resolving complaints and enhancing team productivity through effective problem-solving and sales techniques. Committed to fostering positive relationships while maintaining high standards of operational excellence.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Shift Leader
Frutta Bowls
Liberty Center
03.2024 - Current
- Trained new employees on company policies, operational procedures, and customer service standards.
- Reviewed orders for quality and completeness.
- Resolved customer complaints and emergencies promptly to maintain a high level of customer satisfaction in the absence of a manager or supervisor.
- Monitored inventory levels
- Maintained positive working relationships with fellow staff and management, and improved department productivity.
- Counted cash on hand at shift change and closing
Sales Assistant
Bridle and formal
Reading
12.2022 - 10.2023
- Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
- Handled customer complaints and issues, resolving them efficiently to maintain positive relationships.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Assisted customers in locating products, providing detailed information and recommendations.
- Bagged or packaged purchases and wrapped gifts.
- Assisted customers in locating products, and providing detailed information and recommendations.s.and
- Answered store and merchandise questions and led customers to wanted items.
- Assisted customers in locating products, and providing detailed information and recommendations.
Education
High School Diploma -
Lakota East Highschool
Liberty Township, OH05-2024
Some College (No Degree) -
Miami University
Hamiltion, OHSkills
- Employee training
- Customer service
- Team building
- Sales techniques
- Time management
- Problem solving
- Team collaboration
- Active listening
- Problem-solvingation
Affiliations
- HOSA
- Bridle and formal prom rep
- Voulentering in classrooms
Certification
- CRP training
- QPR training
Timeline
Shift Leader
Frutta Bowls
03.2024 - Current
Sales Assistant
Bridle and formal
12.2022 - 10.2023
High School Diploma -
Lakota East Highschool
Some College (No Degree) -
Miami University
Similar Profiles
Kaitlyn CraytorKaitlyn Craytor
Team Member at Frutta BowlsTeam Member at Frutta Bowls
Khushi SanikommuKhushi Sanikommu
Crew Member at Frutta BowlsCrew Member at Frutta Bowls
Lydia SmithLydia Smith
Shift Manager at Frutta BowlsShift Manager at Frutta Bowls