Kineda Limose
Coral Springs,FL
Summary
Dynamic medical receptionist with extensive experience at Ears Nose Throat And Allergy, excelling in front desk operations and patient relations. Proficient in electronic medical records, appointment scheduling, medical assistant and medical scribe. I consistently maintained confidentiality and enhanced patient satisfaction through effective communication and problem-solving skills. Committed to delivering exceptional customer service in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Medical Receptionist
Ears Nose Throat And Allergy
Coral Springs, FL
01.2023 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Cross trained in all front desk positions included but not limited to Medical Assistant, Medical Scribe.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Charted patient encounters by recording information such as diagnosis, treatments, and prescriptions.
- Documented complete information about examinations, treatment plans, lab results, and other details directly into charts.
Cashier
Sams Club
Coral Springs, FL
08.2021 - 12.2022
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Sales Associate
Kohls Department Store
Coral Springs, FL
03.2020 - 08.2021
- Greeted customers entering store and responded promptly to customer needs.
- Adapted to varying schedules and additional shifts to fulfill business requirements.
- Ensured precise handling of various payment methods at the cash register.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Education
High School Diploma -
Coral Springs High School
Skills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Electronic medical records
- Medical charting
- Customer Service
Timeline
Medical Receptionist
Ears Nose Throat And Allergy
01.2023 - Current
Cashier
Sams Club
08.2021 - 12.2022
Sales Associate
Kohls Department Store
03.2020 - 08.2021
High School Diploma -
Coral Springs High School