Kingsley Ricketts
Brooklyn
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
THE SOHO DINER/THE SOHO GRAND HOTEL
320 West Broadway
01.2024 - 02.2025
- Promoting high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provide accurate information about products and services to customers.
- Answer customers questions and inquiries
- Expediting
Busser/Food Runner
P.S Kitchen
Manhattan
06.2019 - 08.2022
- Hardworking, friendly and dependable
- Responsible for calling all tickets, expediting food, reading and matching food to tickets and garnishing appropriately
- Communicate with management team well on what may need to better serve customers
- Fast paced work and thrive in a teamwork environment
- Read tickets and understand tickets times
- Duties include assisting servers keeping the room clean and tidy bussing tables glassware
- Serving food to customers
- Clearing and re-setting tables and assisting with set ups and closing of the restaurant
- Bring food out to the correct tables rapidly
Busser
STK Steakhouse
New York
11.2021 - 02.2022
- Clearing and re-setting tables and assisting with set ups and closing of the restaurant
- Stock and maintain side stations
- Delivering food to the customers table rapidly and accurately
- Communicate effectively with the BOH
- Read tickets from POS system
- Duties include assisting servers keeping the room clean and tidy bussing tables and glassware
Education
GED -
Knox Community College
Maypen, Clarendon 05-2017
Skills
- Restaurant Experience
- Kitchen Experience
- Communication
- Multi-task abilities
- Experience as a food expeditor
- Physically
- Ability to carry more than three plates
Timeline
Customer Service Representative
THE SOHO DINER/THE SOHO GRAND HOTEL
01.2024 - 02.2025
Busser
STK Steakhouse
11.2021 - 02.2022
Busser/Food Runner
P.S Kitchen
06.2019 - 08.2022
GED -
Knox Community College