Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kinley Guthrie

Coshocton,OH

Summary

Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.

Overview

10
10
years of professional experience

Work History

Front Desk Receptionist

Comfort Dental
10.2023 - Current
  • Greeted visitors and directed them to appropriate departments or personnel.
  • Managed multi-line phone system, routing calls efficiently to staff members.
  • Scheduled appointments and maintained calendar for office meetings and events.
  • Completed day-to-day duties accurately and efficiently.
  • Calculated benefit payments based on policy terms, coverage limits, and applicable regulations.
  • Maintained accurate records of all transactions related to insurance policies.
  • Ensured that customer data was kept confidential at all times in accordance with applicable laws and regulations.
  • Answered questions from potential customers regarding plan benefits, eligibility requirements, premiums.
  • Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.

Assistant Manager

Star Corp
03.2016 - Current
  • Assisted in managing daily operations and addressing staff needs.
  • Coordinated scheduling and ensured effective communication among team members.
  • Handled customer inquiries and provided support for service-related issues.
  • Supported training efforts for new employees on company policies.
  • Ensured compliance with safety regulations and company policies.
  • Resolved conflicts between team members in an effective manner.
  • Processed cash transactions with accuracy and attention to detail.
  • Managed daily cash inventory and reconciled discrepancies effectively.
  • Prepared deposit slips for all incoming funds according to established procedures.
  • Assisted in the hiring and training of new staff members.

Education

Dental Assistant

Assist To Succeed
Newark, OH
09.2020

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River View High School
Warsaw, OH
05.2018

Skills

  • Multi-line phone management
  • Customer data confidentiality
  • Appointment scheduling
  • Insurance policy processing
  • Computer literacy
  • Communication
  • Leadership
  • Adaptability

Timeline

Front Desk Receptionist

Comfort Dental
10.2023 - Current

Assistant Manager

Star Corp
03.2016 - Current

Dental Assistant

Assist To Succeed

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River View High School

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