Kinley Kapcha
Gastonia,NC
Summary
Proficient Barista Manager with knowledge about scheduling, money handling, stock ordering and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position. Demonstrated exceptional decision-making abilities, contributing significantly to workplace harmony and customer satisfaction.
Overview
2
2
years of professional experience
Work History
Barista/Barista Manager
Floyd And Blackies
08.2022 - Current
- Kept employees operating productively and working on task to meet business and customer needs
- Balanced and cashed out the drawer before and after shifts
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards
- Trained and mentored new employees to maximize team performance
Education
High School Diploma -
Stuart W Cramer High School
Belmont, NC05.2023
Skills
- Cash Handling
- Decision-Making
- Customer Service Focus
- Staff Motivation
Additional Information
Balanced work and school life as well as being on two different dance teams, taking on anywhere from 15 to 30 hours a week in practices, games, competitions and workshops.
Timeline
Barista/Barista Manager
Floyd And Blackies
08.2022 - Current
High School Diploma -
Stuart W Cramer High School
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