Raed Alkabsh
Dubuque,IA
Summary
Knowledgeable about technology, including updates on new products or software, cybersecurity, development and implementation of hardware and software, coding and programming. Strong history of providing top-notch service and support, including over the phone. Exceptional communication skills with proven track record of building client rapport. Great with team work and communication. Willing to learn new skills and adapt to new environments. Always striving to do the best job possible.
Overview
6
6
years of professional experience
Work History
Barista/Barista Manager
Roses And Berries
Dubuque, Iowa
08.2024 - Current
- Adhered to health department regulations concerning sanitation standards.
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
- Monitored inventory levels of supplies and restocked when necessary.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Developed creative recipes for signature coffees or blended drinks unique to the cafe.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Coordinated with suppliers to ensure timely delivery of fresh coffee beans and other supplies.
- Interacted with guests, going beyond expectations by providing exceptional costumer service
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
Cashier/Customer Service
Family Business
Dubuque, IA
09.2019 - 10.2024
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Provided excellent customer service and costumer support on sales daily.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Managed inventory and shelf stocking daily.
- Worked with other businesses and wholesales in order to provide items and merchandise for the business.
- Resolved customer complaints professionally in accordance with the business policies.
- Addressed customer needs and made product recommendations to increase sales.
- Built relationships with customers to encourage repeat business.
Cashier/Cook/Server
Pizza Ranch Buffet
Dubuque, Iowa
10.2023 - 08.2024
- Assisted customers over the phone regarding store operations, product information and order placement.
- Followed company security procedures for handling large sums of money.
- Performed other duties as assigned by management.
- Ensured compliance with all safety regulations within the store environment.
- Greeted customers and answered any questions they had about the store's products and services.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Balanced daily transactions on a computerized point-of-sale system.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
- Made meals in accordance with company standards and requirements.
Education
High School Diploma -
Hempstead High School
Dubuque, IA05-2024
Skills
- Inventory management
- Food safety
- Cash handling
- Recipe development
- Team training
- Time management
- Conflict resolution
- Communication skills
- Problem solving
- POS system operation
- Beverage preparation
- Performance improvement
- Team collaboration
- Speedy and efficient
- Hospitality and accommodation
- Technology troubleshooting
- New technology installation
- Technology recommendations
- Technology upgrading
- Multimedia technology
- Coding and design
- Programming coding
- Coding skills
- Customer relations
- Good Telephone Etiquette
Timeline
Barista/Barista Manager
Roses And Berries
08.2024 - Current
Cashier/Cook/Server
Pizza Ranch Buffet
10.2023 - 08.2024
Cashier/Customer Service
Family Business
09.2019 - 10.2024
High School Diploma -
Hempstead High School