KINNIE TAYLOR
Pittsfield,MA
Summary
Service professional with academic training as a Clinical Medical Assistant and extensive experience in customer service and administration. Proven ability to collaborate effectively with teams to implement solutions that enhance business performance. Demonstrated leadership and communication skills, driving operations through exceptional customer service and technical proficiency in MS Office applications. Results-oriented Information Specialist with a track record of managing secure files and data, complemented by strong analytical and troubleshooting abilities.
Overview
17
17
years of professional experience
Work History
VPN/Document and Information Specialist 1
Knowtion Health
Pittsfield, Massachusetts
09.2019 - Current
- Conducted thorough research to gather and compile relevant data for various projects.
- Managed documentation processes to ensure accurate and up-to-date records.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Responded promptly to requests from customers seeking technical advice or assistance with using the system.
- Prepared documents for medical record requests as needed.
- Assisted with medical record requests from other healthcare providers in a timely manner.
- Processed requests for release of medical records in accordance with HIPAA regulations.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
CCMA
Berkshire Medical Center
Pittsfield, Massachusetts
02.2017 - 09.2019
- Assisted healthcare providers with patient examinations and procedures.
- Performed routine clinical tasks, including taking vitals and preparing labs.
- Developed and maintained positive relationships with patients and families.
- Provided exceptional customer service while managing patient concerns.
- Ensured compliance with healthcare regulations and standards.
In Home Caregiver
STATE OF MASSACHUSETTS, AFC BCARC
Pittsfield, USA
01.2014 - Current
- Perform as a caregiver for a special needs daughter
- Handle cooking, laundry, and other household needs, such as transportation.
- Set schedules for doctors' appointments and administer medications.
- Followed care plan and directions to administer medications.
Family Partner/Advocate
BERKSHIRE CHILDREN AND FAMILIES
Pittsfield, USA
01.2014 - 01.2015
- Served as an advocate for families with mental health disabilities
- Provided Support and helped advocate at school meetings, such as IEP and 504
- Commuted to weekly meeting with families
- Billing Mass Health for services performed with families
Cashier
BREVARD COUNTY BOARD OF EDUCATION
Merritt Island, USA
01.2009 - 01.2010
- Prepared and displayed all ready to eat salads according to set nutritional guidelines
- Oversaw inventory, receiving, stock rotation, and product storage
Education
Medical -
Mildred Elley
Albany, New York, NY07-2014
Skills
- Communication skills
- Interpersonal support
- Organizational skills
- Adaptable service professional
- Customer service
- Administrative support
- Collaboration and teamwork
- Leadership abilities
- Technical proficiency
- Microsoft Office Suite
- Excel expertise
- PowerPoint presentations
- Budgeting and payroll management
- Phlebotomy techniques
- Cardiovascular care and EKG
- Patient care services
- Scheduling and planning
- Medical terminology knowledge
- Staff supervision and training
- Recruitment strategies
- Inventory management
- Financial management
- Document management
- HIPAA compliance
- Records management
- Problem solving
- Attention to detail
- Team collaboration
- Document preparation
- Adaptability to change
- Time management
Timeline
VPN/Document and Information Specialist 1
Knowtion Health
09.2019 - Current
CCMA
Berkshire Medical Center
02.2017 - 09.2019
In Home Caregiver
STATE OF MASSACHUSETTS, AFC BCARC
01.2014 - Current
Family Partner/Advocate
BERKSHIRE CHILDREN AND FAMILIES
01.2014 - 01.2015
Cashier
BREVARD COUNTY BOARD OF EDUCATION
01.2009 - 01.2010
Medical -
Mildred Elley