Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kinsey Duran

Devon,PA

Summary

Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.

Overview

15
15
years of professional experience

Work History

Assistant Manager and Front Desk Trainer

AME Salon and Spa
Wayne, Pennsylvania
01.2020 - Current
  • Train all new hires for salon and spa coordinator position (teaching company policies, menu, phone skills, client relationship management and product knowledge).
  • Coach new hires with one on one meetings regularly.
  • Handle daily opening and closing procedures.
  • Handle customer complaints; being able to find ways into which the client leaves happy.
  • Handle employees issues; call outs, scheduling issues, questions regarding policies etc.
  • Reporting building maintenance issues, also issues with equipment in salon or spa.
  • Scheduling desk meetings, organizing desk schedules, and also helping with service provider schedules.
  • Helping train coordinators on new services and products.
  • Ordering supplies for desk, salon use as well as spa use.
  • Helping create promotions to promote salon and spa services.
  • Encouraging coordinators with ideas on upselling clients on services, gift card sales, and retail sales to reach goals set forth for bonuses.
  • Attend leadership meetings with department heads. Plan for the future of the business, discuss issues internally and externally.
  • Track average ticket and other business indicators.

Key Holder/Front Desk Leader

AME Salon and Spa
Wayne, Pennsylvania
11.2015 - 01.2020
  • Opening and closing the business daily.
  • Handling voicemails, handling money and opening drawers at front desk.
  • Handling employee attendance; handling calling and dealing with clients if service providers call out.
  • Solving issues throughout the day whether that be client issues, equipment issues, or general supply issues.
  • Communicate changes in menu, educate desk staff on product knowledge, also keep up to date on changes in policies internally.
  • Help organize and present at front desk meetings.

Salon and Spa Coordinator

AME Salon and Spa
Wayne, PA
12.2011 - 11.2015
  • Answer incoming calls, upsell guest experiences, organize spa parties and bridal parties.
  • Ordering office supplies and keeping office organized.
  • Maintaining database for client information as well as inputting client formulations for color.
  • Handle customer inquiries as well as complaints.
  • Greeting clients, checking clients in, and out. Creating one on one relationships with clients. Help to recommend home care products.
  • Give spa tours, escort clients to different areas of salon/spa. Make sure client is comfortable by offering beverages.
  • Extensive use of Office Word, Excel, Meevo Salon and Spa program.

Laundry Attendant and Spa Attendant

AME Salon and Spa
Wayne, PA
12.2009 - 12.2011
  • Greet clients, escort clients to spa areas and give tours of the spa.
  • Help spa technicians throughout day with restocking and changing over rooms between clients.
  • Keeping areas of the spa clean and orderly.
  • Help create solutions to issues that happen throughout the day
  • Opening and closing of the spa procedures.

Education

High School Diploma -

Conestoga Senior High School
Berwyn, PA
06-2011

Skills

  • Problem solving
  • Multitasking
  • Communication skills; phone and in person
  • Task Delegation
  • Organizational skills for office management
  • Team player

Timeline

Assistant Manager and Front Desk Trainer

AME Salon and Spa
01.2020 - Current

Key Holder/Front Desk Leader

AME Salon and Spa
11.2015 - 01.2020

Salon and Spa Coordinator

AME Salon and Spa
12.2011 - 11.2015

Laundry Attendant and Spa Attendant

AME Salon and Spa
12.2009 - 12.2011

High School Diploma -

Conestoga Senior High School

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Kinsey Duran