Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kinwan Long

Atlanta,GA

Summary

Dynamic manager with a proven track record at Mo Better Chicken Restaurant, excelling in staff training and customer service. Enhanced team productivity through effective scheduling and conflict resolution, while fostering a positive work environment. Committed to mentoring junior staff, driving professional development, and ensuring exceptional customer experiences.

Overview

4
4
years of professional experience

Work History

Manager on Duty

Mo Better Chicken Restaurant
04.2023 - Current
  • Trained employees in essential job functions.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
  • Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
  • Mentored junior team members for career development, offering ongoing guidance on goal setting, skill-building, and performance improvement strategies.
  • Enhanced customer satisfaction through consistent monitoring of service quality and staff performance.
  • Improved team productivity by implementing efficient scheduling and task delegation processes.
  • Reduced employee turnover by fostering a positive work environment and offering professional development opportunities.
  • Collaborated with other managers on strategic initiatives, sharing best practices to achieve common goals across the organization.

Customer Service Cashier

Walmart
11.2022 - 12.2023
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Counted money in drawers at beginning and end of each shift.

Data Entry Clerk

Dekalb Work Source
06.2021 - 07.2022
  • Completed data entry tasks with accuracy and efficiency.
  • Followed established procedures to enter and process data correctly.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Verified accuracy of data entered into system to produce error-free reports.

Education

Employment

Miller Grove High School
Lithonia, GA
05-2025

Skills

  • Customer service focus
  • Sales and marketing
  • Staff training and development
  • Scheduling proficiency
  • Industry awareness
  • Conflict resolution
  • Training and mentoring
  • Decision-making
  • Staff management
  • Schedule development
  • Attention to detail
  • Coaching and mentoring
  • Task delegation

Timeline

Manager on Duty

Mo Better Chicken Restaurant
04.2023 - Current

Customer Service Cashier

Walmart
11.2022 - 12.2023

Data Entry Clerk

Dekalb Work Source
06.2021 - 07.2022

Employment

Miller Grove High School

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Kinwan Long