Dedicated associate with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
Kettering Health Network - Preble Location
2022.05 - Current
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Maintained confidentiality of sensitive data to protect customer and business information.
Entered and updated sensitive customer information during check-ins and room changes.
Confirmed appointments, communicated with clients, and updated client records.
Organized, maintained and updated information in computer databases.
Market Researcher Analyst
Target Research Group
2021.02 - 2022.05
Monitored marketing and sales trends to generate forecasts and measure effectiveness of campaigns.
Met with supervisor to determine project scope, outline deliverables or timelines and create action plan.
Analyzed and consolidated data from different sources to generate campaign performance reports.
Contributed social media content to increase brand visibility and value and promote new products.
Identified appropriate marketing channels and target customers for campaigns.
Researched and evaluated potential new markets and products.
Customer Service Associate
Kohls Department Store
2019.04 - 2021.02
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Answered customer telephone calls promptly to avoid on-hold wait times.
Offered advice and assistance to customers, paying attention to special needs or wants.
Handled billing and payment issues following guidelines, resolving disputes properly.
Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Education
Associates Degree - Business Management
Sinclair Community College
Dayton, OH
05.2024
High School Diploma -
Eaton High School
Eaton, OH
05.2022
Skills
File Management
Supply Management
Inventory Control
Customer Service
Office Administration
Cash Handling
Timeline
Front Desk Receptionist
Kettering Health Network - Preble Location
2022.05 - Current
Market Researcher Analyst
Target Research Group
2021.02 - 2022.05
Customer Service Associate
Kohls Department Store
2019.04 - 2021.02
Associates Degree - Business Management
Sinclair Community College
High School Diploma -
Eaton High School
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