Kinzee Shafer
Eaton,Ohio
Summary
Dedicated associate with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
Kettering Health Network - Preble Location
05.2022 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Entered and updated sensitive customer information during check-ins and room changes.
- Confirmed appointments, communicated with clients, and updated client records.
- Organized, maintained and updated information in computer databases.
Market Researcher Analyst
Target Research Group
02.2021 - 05.2022
- Monitored marketing and sales trends to generate forecasts and measure effectiveness of campaigns.
- Met with supervisor to determine project scope, outline deliverables or timelines and create action plan.
- Analyzed and consolidated data from different sources to generate campaign performance reports.
- Contributed social media content to increase brand visibility and value and promote new products.
- Identified appropriate marketing channels and target customers for campaigns.
- Researched and evaluated potential new markets and products.
Customer Service Associate
Kohls Department Store
04.2019 - 02.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Handled billing and payment issues following guidelines, resolving disputes properly.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Education
Associates Degree - Business Management
Sinclair Community College
Dayton, OH05.2024
High School Diploma -
Eaton High School
Eaton, OH05.2022
Skills
- File Management
- Supply Management
- Inventory Control
- Customer Service
- Office Administration
- Cash Handling
Timeline
Front Desk Receptionist
Kettering Health Network - Preble Location
05.2022 - Current
Market Researcher Analyst
Target Research Group
02.2021 - 05.2022
Customer Service Associate
Kohls Department Store
04.2019 - 02.2021
Associates Degree - Business Management
Sinclair Community College
High School Diploma -
Eaton High School
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