Summary
Overview
Work History
Education
Skills
Timeline
Generic

KIONA HART

Baltimore,MD

Summary

Hardworking and enthusiastic employee with a passion for continuous learning and contributing to team success. Possesses strong administrative, relationship-building, and problem-solving skills. Experienced Delivery Driver with a proven track record in providing exceptional customer satisfaction. Demonstrates commitment to vehicle longevity and workplace safety through diligent inspection and maintenance abilities.

Overview

11
11
years of professional experience

Work History

Delivery Driver

FedEx
01.2020 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Followed company policies and procedures during shift.
  • Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
  • Drove safely at all times to avoid accidents and harm.

Childcare Assistant

Hart to Heart Family Daycare
06.2013 - 03.2020
  • Supervised outdoor playtime, ensuring safety while encouraging physical activity and exploration.
  • Ensured a safe and nurturing environment by maintaining clean and organized spaces for daily use.
  • Assisted with meal preparation and feeding to meet children's dietary needs.
  • Managed daily routines including meal preparation, naptime, and activity setup for efficient operations.
  • Built strong relationships with parents by providing regular progress updates and addressing concerns promptly.
  • Read and told stories to promote and support overall language development.
  • Maintained daily records of children's individual activities, behaviors, meals, and naps.
  • Assisted in potty training and toilet hygiene.
  • Prepared group activities to enhance socialization, communication and problem-solving skills for children.
  • Instructed children in crafts and other activities to promote gross and fine motor skills.

Security Officer

Securitize
08.2017 - 12.2019
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Reported suspicious activities and persons to law enforcement.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.

Scanner

Amports
03.2015 - 08.2017

Vehicle Unloading:

  • Safely unload cars from ships upon arrival.
  • Inspect each vehicle for any visible damage or issues during unloading.

Scanning and Documentation:

  • Scan each vehicle using a handheld scanner to log arrival and check for accuracy.
  • Document any discrepancies or damages noted during the scanning process.

Window Cling Application:

  • Apply new window clings to each vehicle, indicating its location and status.
  • Ensure that all information on the window cling is accurate and legible.

Vehicle Relocation:

  • Drive the scanned vehicles to the designated lot for pick-up.
  • Park vehicles in an organized manner to maximize space and facilitate easy access.

Vehicle Washing and Preparation:

  • Wash and clean vehicles to ensure they are presentable for customer pick-up.
  • Perform final inspections to ensure vehicles meet quality standards.

Safety and Compliance:

  • Follow all safety protocols and guidelines during unloading, driving, and washing processes.
  • Adhere to company policies and procedures to ensure a safe working environment.

Education

Associate Of Arts And Sciences -

Baltimore City Community College
Baltimore, MD
08.2022

General Studies -

Reginald F. Lewis High School
Baltimore, MD
05.2008

Skills

  • Customer Service
  • Valid Driver's License
  • Positive Attitude
  • Teamwork and Collaboration
  • Attention to Detail
  • Time Management
  • Punctual and Reliable
  • Problem-Solving
  • Safe Driving
  • Loading and unloading
  • Clean Driving Record
  • GPS and route planning
  • Route Management
  • Heavy Lifting
  • Order picking and processing
  • Roads and highways knowledge
  • GPS Operation
  • Vehicle Inspection
  • Heavy hauling
  • DOT Compliance

Timeline

Delivery Driver

FedEx
01.2020 - Current

Security Officer

Securitize
08.2017 - 12.2019

Scanner

Amports
03.2015 - 08.2017

Childcare Assistant

Hart to Heart Family Daycare
06.2013 - 03.2020

Associate Of Arts And Sciences -

Baltimore City Community College

General Studies -

Reginald F. Lewis High School
KIONA HART