Kira Collins
Hamilton,MT
Summary
Customer service professional with over 5 years of experience in diverse environments. Committed to building positive and strong client relationships.
Overview
4
4
years of professional experience
Work History
Server/Bartender
Knotty Nymph
03.2022 - 06.2024
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Customer Service Representative
Wild About Pets
10.2024 - Current
- Handled escalated complaints with professionalism and empathy.
- Maintained accurate records of customer interactions for future reference.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Digital Marketing
Self Employed
08.2022 - Current
- Analyzed industry trends to find potential opportunities for growth.
- Determined whether products were beneficial to the business.
- Managed marketing campaigns to increase brand awareness and visibility.
Housekeeper
Momma Maid LLC
08.2023 - 11.2024
- Followed safety procedures when handling hazardous materials.
- Mentored newly hired employees to enhance onboarding experience.
- Upheld company standards and expectations by consistently adhering to established policies and procedures during daily housekeeping activities.
Education
High School Diploma -
Darby High School
Darby, MT05-2022
Skills
- Cash and credit transactions
- Suggestive selling
- Exceptional time management
- Strategic planning
- Social media management
Timeline
Customer Service Representative
Wild About Pets
10.2024 - Current
Housekeeper
Momma Maid LLC
08.2023 - 11.2024
Digital Marketing
Self Employed
08.2022 - Current
Server/Bartender
Knotty Nymph
03.2022 - 06.2024
High School Diploma -
Darby High School