Kira Hanson
Fruitport
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
19
19
years of professional experience
1995
1995
years of post-secondary education
Work History
General Manager
Speedway Gas Station
Fruitport
10.2006 - Current
- Managed daily operations of gas station and convenience store.
- Supervised staff to ensure quality customer service standards.
- Coordinated inventory management and supply ordering processes.
- Supervised daily operations of food and beverage service area.
- Coordinated order processing and fulfillment for multiple product lines.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Utilized various software and tools to streamline processes and optimize performance.
Education
Associate of Science - Medical
Baker College
Flint, MI 05.2004 - 05.2006
Muskegon
Muskegon , MISkills
- Inventory management
- Customer relationship management
- Order fulfillment
- Team leadership
Timeline
General Manager
Speedway Gas Station
10.2006 - Current
Associate of Science - Medical
Baker College
05.2004 - 05.2006
Muskegon