Kira Holland
Kansas City,MO
Summary
Friendly, and experienced professional in the foodservice industry. Shows genuine hospitality to establish connection with guests and create memorable experiences. Extensive knowledge on food pairings, with detail on flavour description and personalization for guests. Works best under pressure and while adapting to new situations.
Overview
2
2
years of professional experience
Work History
Lead Server/Bartender
Cliff’s Taphouse
Kansas City, Missouri
05.2023 - Current
- Provided excellent customer service to guests and potential guests alike, resolving any issues in a kind but professional way.
- Practiced time management efficiently to ensure each guest was taken care of in a timely manner, while also pacing with the kitchen.
- Assisted in training new employees on specific restaurant etiquette, table numbers, and menu knowledge.
- Relay special menu items in a way that was relatable, but also convincing as to create higher revenue.
- Memorized specialty cocktail, and classic cocktail recipes alike to ensure swift item creation for servers and personal guests.
- Ensured all food orders were accurate and delivered promptly to customers tables.
Lead Server
True Food Kitchen
Kansas City, Missouri
07.2022 - 04.2023
- Helped bartenders with morning prep, such as juicing specific fruit juices, cutting fruit as aligned with cocktail vision, and grinding coffee beans.
- Showed efficiency on sidework, such as rolling the appropriate amount of silverware, following health code on cleaning, as well as assigning other sidework tasks to servers.
- Stayed educated on quarterly menu changes, as to be able to properly describe dishes to guests and also communicate properly with kitchen staff on dishes.
- Assisted with training new employees on proper table setting, menu knowledge, and customer service techniques.
- Managed opening and closing duties to facilitate restaurant operations.
Education
High School Diploma -
Platte County High School
Platte City, MO05-2020
Some College (No Degree) - Technical Lighting Design.
University of Missouri - Kansas City
Kansas City, MOSkills
- Leadership
- Communication
- Conflict resolution
- Time management
- Sense of urgency
- Guest satisfaction
- Creativity
- POS Systems
Timeline
Lead Server/Bartender
Cliff’s Taphouse
05.2023 - Current
Lead Server
True Food Kitchen
07.2022 - 04.2023
High School Diploma -
Platte County High School
Some College (No Degree) - Technical Lighting Design.
University of Missouri - Kansas City
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